1st American Plumbing, Heating & Air

Serious backed up sewer line issues in the middle of the night. Toilets and floor drains in my basement overflowing. I called and a kind lady on the phone was sympathetic, helpful, and honest and sent someone out right away. Tyrell came within about an hour and got right to work assessing the problem. He was neat and tidy in his dress and very personable. He diagnosed the problems quickly and gave me the price upfront before beginning the work. He worked really hard until he resolved all the issues. It was a dirty messy job and he did a great job cleaning up after too. He was kind, courteous, cheerful, and non-judgmental the entire time. He answered all my questions respectfully. I now have peace of mind that my sewer lines are working properly again. Considering it was in the middle of the night and a challenging problem, I feel the price was very reasonable. I would recommend them to anyone. Tyrell did a great job. Thanks again, 1st American and Tyrell.

Matt came on an emergency Sunday call to replace a hot water heater several years ago and was awesome—prompt, fair and professional. I had another need on a Saturday after Christmas and Jon was here quickly and was professional and fair. I absolutely recommend them and plan on contacting them soon for non-emergency work. I appreciate a local company where the money stays local.

We needed a gas line capped to replace our gas range with an electric model. I paid a little more than I expected, and there was some miscommunication with the dispatcher, who basically told our technician Tyrell the opposite of what we wanted, so he was surprised when he arrived about what he would be working on. But Tyrell was great—very professional, clear, and did the job quickly and well. We appreciate the good service and wouldn’t hesitate to work with this company again!