1st American Plumbing, Heating & Air

Be Careful with These Guys — Seriously! I called for a quote to fix a small gas leak on my backyard fire pit. They sent a quote and said to sign it if I wanted the work done. I never signed it because I was still getting another quote. Less than 24 hours later, they showed up unannounced while I wasn’t there and started doing the work without permission. When I called to sort it out, they came back—and left my yard wrecked, even leaving an uncapped gas line. That’s not just sloppy, it’s dangerous. Super unprofessional, zero accountability, and honestly scary that they think this is acceptable. ⚠️ Watch out before hiring them!

1st American plumbing is the best experience I’ve ever had with any vendor in Utah, and I will recommend them to everyone. My pilot light went out on my water heater and I couldn’t get it back on. After watching many “how to” YouTube videos I realized this was a job for a professional. I called 1st American really early and Matt answered the phone (first good sign that an actual PERSON answered and not an automated answering machine!) Matt talked with me about what I had already tried and scheduled a technician who arrived at my house at 9:00am on the dot. I think it’s a very cool feature that they send you a text message with a photo of your repair person and a biography of their experience right when they arrive. My technician Jon was so kind, polite and incredibly knowledgeable. He had parts sent over for the repair, and had everything wrapped up promptly. Pricing was fair and reasonable, and I am SO glad to have found a reliable local company. Their number is saved in my phone and they’re my new go-to for anything plumbing or hvac.

Johnny did an excellent job installing the water heater. The cost is reasonable, the installation is clean, and most importantly, Johnny is professional and friendly. I highly recommend 1st American Plumbing.