ACE Home Services (formerly Hero Home Services)

Jacob (a fellow Army Vet) quickly diagnosed the issue with our thermostat, which had been faulting and disconnecting from the Nest App since the builder turned over the home three years ago. He immediately identified the root cause and clearly explained the problem along with practical solutions. His professionalism and expertise were evident throughout the visit. Highly recommend Jacob with Ace for his efficiency and knowledge.

I came in contact with Josh Merrill at the home and garden show where we discussed installing a tankless water heater. Mr. Merrill came out to my residence and answered all my questions and provided me with a quote. Within two days he had his plumbers out to start the install. Nathan and Dave Jr. were the two young men and were very respectful and projected nothing but the utmost level of professional decorum! I am very pleased with the plumbing portion of this job and to see young men in the trades. There were a few glitches with the electrical side of this project but I will say that when I called Mr. Merrill and sent him photos of the discrepancy he came to my residence to review and get things on track. I do have to mention the Mr. Merrill was on his day off and at a resort with his wife and left the resort and came back to my residence twice just to ensure he gave top level customer service. Mr. Merrill is a man of his word and I appreciate his attention to detail.

Brandon came out to the house late last night to inspect our Air Conditioner evap line and ended up doing some small repairs around the whole unit. He was quick and very nice the whole time and got the job done well and for a great price. I really appreciate him coming out so late. Thanks Brandon!