Apex Plumbing

Apex is great. When you call you get an actual person and they use tools that help them schedule and communicate with you during the day over Text. Their email system for their quotes worked really well and they did great work during the last three updates we needed to the house. Had toilet fixed, drips fixed, faucets replaced, expansion tank and vent pipe updating, and drains. I always call Apex first and have never had to call anyone else!

We do not recommend going with Apex Plumbing. We had a toilet clog and sewage backed up into our tub. We contacted Apex to fix the problem through our home warranty. The plumber who came was only here for about five minutes before leaving. After he left, we discovered that he had forced something through the pipes enough that sewage backed up into our utility room, soaking our drywall, new carpet, and various belongings with sewage. There was also a pile of sewage all over our driveway from a sewer line the plumber would have walked over to get to his car. Additionally, the toilet clogged again with the next flush. We contacted Apex a second time and the plumber came out and fixed the clog, but didn’t touch any of the utility room. When we contacted them about cleaning, they claimed they are not liable for the flood and subsequent damage. Now we have a basement covered in sewage and are much worse off after working with them.

These guys killed it! Called the other day expecting to get on the schedule later in the week or next. Said they could have someone out that day! A few hours earlier than they originally told me even. After only an hour the tech they sent out was done, fixed what I needed, referred me to someone else for services they don’t do, texted me the bill and that was that! From the woman I spoke to on the phone, to the tech they sent out, down to the work done, awesome customer service. Keep it up guys!