Arizona's Dukes of Air & Plumbing

We're in subrogation with our insurance with a claim against for a bad install/maintenance on our HVAC and the condensation line. They came to our home for this normal maintenance at the very start of July and poor maintenance occured. And they even stated on the invoice, which we refused to sign, that the condensation line was working well, as was the restof our system. Well then 3 weeks later it was apparent that leaked into our home causing thousands of dollars worth of damages and found to be from the faulty install and maintenance of the condensation line. When I called suspecting something wasn't right on the maintenance check visit before the leak and water damage was discovered, I shared that something was wrong with the maintenance check and the tech (Jordan)was acting like something happened but was trying to cover it up. There was excessive noise, banging, drilling, and our unit was turned off for an excessive time to the point of alarm. When I called the manager was very annoyed and condescending in response saying I didn't know what I was talking about and that Duke's had a higher level of service than Sure Temp with whom they recently merged with in February 2025. Nonetheless 3 weeks later b the leak made it into our home right in our main bedroom. When I called at 9am after having a plumber come look and find it to be the condensation line, Duke's said they couldn't get anyone out until 7pm... while the line continues to leak in my home and cause more water damage...? So I called another company and they came within the hour. However Duke's called back just as I was giving the other company permission to save our home from more damage and do the work. They said they would send someone to come fix it and they did, though he didn't fix it properly nor go into the attic to verify. The leak continued and was found when insurance sent mitigation over to help with damage and begin process. When calling Duke's again to slow them to fix their mistake again, they said it's not their fault, they already sent someone to fix it for free once(but it wasn't fixed as know), and there's nothing they can do about it. To say the least, I was done with them. I hired the other company, sent pictures, invoice both past and up until the day, including merger docs, website links to all they stated about the merger on both pair and the web, and even a BS invoice they edited stating that they had told us during a different maintenance check we were told the line was broken and we declined to have it fixed?!? I have the printout and electronic email receipt from actual maintenence on that date showing pictures and thorough documentation that all parts were working fine including the condensation line. Not to mention our unit is only a couple of years old. Our insurance had tried to contact them regarding their responsibility for damages and costs to no avail. They cannot figure out who or if they are insured, though Duke's states they are on their site "licensed and insured". My insurance said they found the last insurance carriers for then which no longer cover them and cannot find them under any other insurance as of yet... so either they're not insured and doing work on people's homes or they are avoiding responsibility. If they weren't worried they were at fault, I would think they'd be in conversation with our adjuster and/or theirs to figure things out and let them handle it at least. So truly, ZERO STARS. As for the message in reply below, try having Duke's of Air answer the many calls from our insurance adjusters and subrogation to address all of this?!

Via Google

Had a leak and pooling water from a clogged condensation hose. It was a holiday weekend, but was able to get a technician to come out early on a Sunday morning. Ricky Olivarez was helpful and knowledgeable. Had the problem repaired quickly and efficiently. I use this company for my main home and 2 rental properties. As well as 2 salon locations. They’ve always been reasonably priced, knowledgeable and educate you on repairs and maintenance. Highly recommend!

Via Google

We've been using this company for several years. We have a maintenance service with them. After several bad experiences with other companies we FINALLY found one that values us as a customer. Anthony is our go to tech. He's knowledgeable and an all around nice guy. The office staff is wonderful to deal with. They're always pleasant amd accommodating. Great company all around.

Via Google

My wife and I found ourselves in a frustrating situation with a newly installed Trane furnace that didn't work. We had no heat! The installer was not helpful and proposed a solution that left us without heat for 8 weeks. I decided to get a second opinion. I am SO happy I called Arizona's Dukes of Air & Plumbing! Enter Ace, HVAC Service Technician from Arizona's Dukes of Air & Plumbing. He came that bery day, as scheduled. Ace listened to what was going on with the furnace, the history of the unit and what we were told was the required fix. Ace went up to the garage attic, diagnosed the issue, determined the solution and took some pictures. He came down and spoke to us explaining both the problem and his solution. Ace showed us pictures of the parts that he was talking about so we had a better understanding of the issues. We really appreciate Ace taking time to explain the issues. He was able to schedule a time the very next day and he implemented his solution. We now have HEAT! I'm so impressed with Ace's knowledge, professionalism, and demeanor! He was able to solve our frustrations and build trust quickly! Thank you Arizona's Dukes of Air and Thank you Ace!!

Via Google

Great Experience! Justin did a fantastic job! He was fast (which I really appreciate), ended up charging a fair price (when does that ever happen?), and I was so thrilled I extended my service contact with them. So often, I think when we have a problem with our AC, we get taken advantage of. That didn't happen with Dukes of Air, and truthfully it surprised me. I would highly recommend them after the service I received yesterday. Well done! 

Via Google

My family recently purchased our house 5 months ago and just recently experienced issues with our water heater. We called Dukes of Air since they serviced the unit in 2023. Don called and came out to diagnose and identified that a small leak caused a short in our existing 50gal water heater. Don was able to quickly identify the issue and provided us multiple replacement options. He was knowledgeable and able to answer all my questions. We decided to upsize the unit to a light commercial grade 80gal unit based on our usage and Don was able to procure and install the brand new unit 2 days later at the pricing and discounts we discussed. There were no surprises along the way and the job was completed professionally. Highly recommend and thank you Don.

Via Google

We had a clogged condensate line. Tony came out and was able to unblock it quickly and even checked the performance of our unit. And found it in good health. Tony is a great technician & super friendly! We have been a customer for the last 3 years and are always impressed. Thank you!

Via Google

I had a top-of-the-line AC system installed at my house by SureTemp in 2024, which was acquired by Dukes of Air. In 2025, the poor installation was identified as the root cause of a leak, resulting in over $50k in damages and a year of hassle with deconstruction and reconstruction of half of my house, insurance claims and lawyers. Both the flood mitigation company and my home insurance company independently identified missed steps in installation as the cause of the leak. My claim went through insurance, leaving a $5k difference between what I paid and what insurance paid. Patrick, with Dukes of Air, initially acknowledged the issue, but then responded stating they were not liable and would not cover the outstanding amount. Likewise, they refused to respond to my lawyer’s attempts to contact them. The last thing you want is a AC company who does not stand behind their installations.

Via Google

In 2021 Suretemp installed a new AC/furnace for me. In 2022 Suretemp was acquired by Homeserve which had also acquired Dukes of Air. In 2026, I had a tech from another Co. come out to do insulation, they pointed out some faults with the 2021 install. I contacted Dukes of Air they honored my warranty with Suretemp and had a technician come out and do all the repair work. All the problems were resolved and I highly recommend Michael Newpower, the tech who did the work for me. Very cordial, answered all my questions, documented his work, and showed me the pictures. Very pleased. 

Via Google

Had Dukes of Air install a new A/C system. We have used them for repairs many times over the years and they have always been amazing to deal with. The install process was great from the start, they advised us to get multiple quotes from different contractors. In the end they had the best price and best warranty. The install crew came in and did a great job, very efficient, the install looks clean and professional. Dukes of Air are not the sleazy scammers you typically get when you have large projects to do. They are upfront and we will be using them again in the future.

Via Google