Service Experts Ogden

Had Ty come from Barlow Experts this afternoon. He was excellent at his representing the company. He called before he arrived to advise me he was on his way. When he arrived he was extremely professional and had a great attitude. He worked hard on servicing both of our furnaces. Unfortunately one of our furnaces is in our attic. This did not cause Ty any problem from climbing up his ladder and work his way up into a tight entry. Ty was very informative about the work he did and gave us advice about some options we have going forward. We were very glad having Ty be our service representative.

Via Google

We unexpectedly had our furnace go out on a Saturday, Barlow was able to come out within a couple hours and take a look at what was going on. We ended up needing a new Furnace, their turn around time was 2 days. They came and spent a full day removing and installing a new high efficiency furnace with a new a/c system. They cleaned, removed all old parts, explained in great detail every step of the process and reconnected a return vent that wasn’t hooked up and installed a new vent as well. The team was very well educated on what they were doing and they were all so kind, professional, knowledgeable and helpful in any questions I had. We opted to go with there Advance program which provides yearly service and any repairs or services calls we may have at no extra cost to us. They stand by their products and (Lenox) and value their customers. Highly recommend this company for any of your HVAC needs.

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I recently had a new air conditioning unit installed by Chad and Cameron from Barlow Service Experts, and I couldn’t be more pleased with the experience. From start to finish, they were professional, kind, and extremely knowledgeable. They took the time to explain everything clearly, answered all my questions, and made sure the installation was done efficiently and correctly. What impressed me most was their attention to detail and cleanliness—they left everything spotless when they were done. It’s rare to find technicians who combine skill and professionalism with such genuine courtesy. I truly appreciate their excellent work and would highly recommend Chad, Cameron, and Barlow Service Experts to anyone needing HVAC service.

Via Google

My first quit late at night, I called Barlow the next day, they had their representatives and installers come out and they got me set up really quickly and well. Thank you for your support in helping to keep my wife. and me warm and comfy. Amy Herrera • Admin Support Arwin Henry Sales And Service Coordinator Ty Okey • Hvac Service Tech Adam Bunting • Residential Sales Consultant Jay Warner • Installer Cameron Jones • Installer You are the best!

Via Google

I am updating my review to share a serious and dangerous experience that followed. Back in 2023, I had my first experience with Barlow. It was a positive one, thanks to the technician, Trent, who provided excellent service during a furnace repair. At the time, the root issue wasn’t identified, but everything seemed resolved. I became an Advantage Program member afterward for routine maintenance and tune ups. In January–February I had multiple visits from Barlow due a recurring furnace issue. It seemed simple. replace the same part again. Although, I was just one month past the 1-year warranty, I was charged for a new part and service. I accepted this. Shortly after, the motor blower assembly failed again. This time, it was replaced under the 1-year parts and labor policy. I expressed concern about loud banging noises and what sounded like small explosions. I was reassured it could be caused by restricted airflow. To test this theory, the intake was disconnected, and the front panel was removed to allow more air. This did not fix the issue. (in fact, it allowed an undiagnosed gas leak to fill my basement.) During one of the final service tech visits from Barlow, a technician talked down to me when I asked questions. I was offered a $1,500 flue inspection, but they wouldn’t mark the unit as unrepairable because, in his words, “it could come back on us if it’s fixable.” I asked if they could provide a letter to help me with my homeowners insurance (I have three children under the age of 3 and no working heat). The answer was no. He said “I'll make notes in inspection document” His final step was to remove the burner plate to “allow more oxygen." exposing the open flames. If it didn’t stop, I was told to shut the system off. That night, the furnace began frequently producing larger explosions and fireballs. I shut it down out of concern for my family’s safety. A comfort consultant was scheduled to help see about replacement of the unit. He promised to bring two space heaters since we were without heat. When he arrived, he immediately made incorrect claims about the type of unit I had, clearly trying to upsell me. My ex-husband and his friend were there to help with technical questions but were met with sarcasm and confusing jargon. The consultant dodged direct questions, using hypothetical scenarios to justify a much larger, more expensive unit. The rebates were mentioned more than once... rebates I would not qualify for... I was then asked personal questions about my credit score. When I answered, the consultant laughed and said, “Yeah, they don’t even attempt to finance that.” He left shortly after, leaving only a pamphlet with his suggestions circled and rebates noted. The heaters he promised weren’t left turns out, they are only given to customers who purchase a new system. This was just another sales tactic. My insurance company required a second opinion. So, I contacted Comfort Solutions. They diagnosed the problem in two visits. Their advanced technician discovered the gas pressure feeding into my unit was three times the normal level, which was also causing my water heater to fail. The gas company came out the same day, replaced the gas meter, and restored safe, reliable heat no more explosions. I immediately canceled my Advantage membership with Barlow. However, last week, I received a bill for the plan I had already canceled. I called customer service line and was told they would take care of it. The next day, a manager called to say my cancellation was invalid because it wasn’t done in writing. She confirmed I hadn’t called or emailed since February and that I hadn't indeed canceled as I thought. I explained that Barlow’s negligence could have killed my family. She expressed empathy and ultimately refunded the charges and removed the bill. While, my initial experience with Trent was positive... The rest of my interactions with Barlow were marked by serious safety issues, poor communication, upselling tactics, and a complete lack of urgency. I cannot, in good conscience, recommend Barlow Service Experts.

Via Google

We’ve been with Barlow for many years and they have saved us a few times. There was no question who to go with when we needed a new furnace and water heater. They helped set up affordable payments, and on days like today, they come by and do a service check to make sure we are still running well. Their employees are so nice, extremely knowledgeable, and they always explain what they do and what they find. We have been happier and more secure under their care. Thanks Barlow!

Via Google

I just had the best experience ever withthe HVAC wizard Ty and the Plumbing master Victor!  They swooped in, totally took care of my HVAC system and Tankless water heater like total pros, and made the whole process a breeze.  Not only are they top-notch at what they do, but they’re super cool to work with! I’d recommend Ty and Victor anytime, anywhere, anyplace! ✨ You guys rock! 

Via Google

My first quit late at night, I called Barlow the next day, they had their representatives and installers come out and they got me set up really quickly and well. Thank you for your support in helping to keep my wife. and me warm and comfy. Amy Herrera • Admin Support Arwin Henry Sales And Service Coordinator Ty Okey • Hvac Service Tech Adam Bunting • Residential Sales Consultant Jay Warner • Installer Cameron Jones • Installer You are the best!

Via Google

We had a problem with our furnace not turning on and of course it was a weekend. They were able to schedule us a same day appointment and Ty came in and was able to fix everything quickly and even came early. Amazing service. Definitely recommend and will be using again if needed.

Via Google