Benjamin Franklin Plumbing

In general, customer service is a dying breed, but not the service technicians at Benjamin Franklin Plumbing. I wanted to surprise my wife with a water softener for Christmas. I knew from my previous interactions with lead technician, Francisco Vega that I would not be disappointed. Francisco came to my residence a week before Christmas to make arrangements for the installation. He and his colleague, Joseph, arrived promptly at the time agreed upon (the day after Christmas) to do the install. The entire installation took about five hours, but it was as seamless as possible. Upon completion of the install, Francisco answered all questions we had and gave us the peace of mind that we had made a great investment. I can confirm that the soft water feels great on our skin and the reverse osmosis water (also installed as part of the package) tastes amazing! Hats off to Benjamin Franklin Plumbing, but mostly to the quality technicians they employ.

T K from Benjamin Franklin plumbing was awesome! He kept us informed about his arrival time, went over all the work and what our options were, and then reviewed and explained all the charges. His work was impeccable and everything was spotless when he left. We’ll definitely ask for T K again when we repeat with Benjamin Franklin for future services.

Francisco Vega did a wonderful job installing our new tankless water heater!! He exceeded our expectations with his customer service and keeping us informed of his progress. He explained everything clearly and answered all of our questions. Highly professional and we recommend him and will utilize his services through Benjamin Franklin in the future if needed. Thank you!