Benjamin Franklin Plumbing of Phoenix, AZ

Pay for a monthly membership service fee and had a leak coming from our RO system. Wanted to charge $495 to replace this $2 quick-release part that took 5 minutes to do on my own, and that includes and a quick YouTube search. I can understand paying for expertise and specialized know-how, but this was just wrong. How can I trust you to give me a fair and reasonable estimate for any repair services. I’ll be looking for other companies next time there are any plumbing repairs.

Via Google

We had an outstanding experience with Benjamin Franklin Plumbing! Daryl was professional, knowledgeable, and an absolute pleasure to work with. He took the time to clearly communicate the issues we were having and answered all of our questions. The team was incredibly prompt in bringing out the new hydrojet and completed the job efficiently and thoroughly. Daryl’s attention to detail, excellent communication, and friendly attitude made the whole process smooth and stress-free. We will definitely be using Ben Franklin Plumbing for any future needs and referring all of our family and friends. Truly top-notch service from start to finish

Via Google

Benjamin Franklin came out to my house because my pipes were what they call hammering or clanking. This was the only reason to be there. The plumber looked at the pipes and water purification in my garage. He said he could redo the piping in the garage for about $6000. He also said he could put a new purification system in with an included water softener and redo the piping only in the garage for $16000. Remember my need was only pipes clanging. If I did the $16000 fix I would have to believe my pipe noise would be fixed. I said no and had another plumber come the next day. The pipe noise was for 3 weeks very concerning thinking a pipe could burst. The second plumber took one minute to tell me the problem and the fix was $197.00 period. My problem was fixed. Imagine my spending $16000 and still hearing the noise. Benjamin would be on the spot giving me excuses with me having spent a rediculous amount of money. It should be obvious to you the reader that expecting a reasonable price for plumbing from Benjamin will never happen. Don’t waist your time. Remember my fix cost me $197.00.

Via Google

I am writing to highly recommend our service representative, Brad. We had an urgent plumbing issue last night, and Brad not only took the job at the end of his day but also handled a unique and complicated situation with incredible patience. He called us on his way, was professional and friendly upon arrival, and quickly provided us with several options. The biggest challenge was that we had just sold our home and were renting it from the new owners. Brad patiently waited for us to get permission to proceed, showing remarkable care and flexibility. He stayed late to get the job done, working into the dark to ensure we were taken care of. Brad’s professionalism and dedication were outstanding, and we are so grateful for his help. Your company is lucky to have him!

Via Google

We’ve been working with Benjamin Franklin Plumbing for almost three years, starting with major work on our new home. Eddie has been our plumber from day one, and he’s fantastic—always on time, professional, communicative, and incredibly kind. His expertise and reliability make him feel like part of the family! Highly recommend Benjamin Franklin Plumbing for any plumbing needs.

Via Google

Such a great service! Will definitely be using their service again in the future! Jake was fantastic with walking me through the issues and explaining several options to approach fixing it. Duncan did a terrific job replacing and installing our sink/facet/disposal. The work was completed quickly and the finishing look is stunning.

Via Google

Had an old corroded section of pipe in my outdoor gas fire pit that needed to be replaced. The ring where flames are dispensed was also severely corroded. Jake with Benjamin Franklin helped me get all the right replacement parts for the repair, and delivered exceptional service with a smile. 5 stars.

Via Google

Will my plumber was great! Fast, friendly and cleaned up. Provided helpful information for future improvements. I appreciated the prompt and efficient communication, not to mention the response time! Thank you for getting my busy powder room back up and running!

Via Google

Kevin already had proved himself with his professionalism, knowledge and punctuality. Apparently he knows great customer service too - brought our dog a stuffed screwdriver after our rascal had stealthily snuck away his work tools at a recent service call. After a good laugh, we not only have a great new faucet and leak detection device, but a bulldog approved plumbing friend. Thank you Kevin - our dog may start chewing on pipes if it means getting you for another service call.

Via Google

Today I was assisted by Jake in troubleshooting some work that had been done by another company. I needed to see what I should have been charged and expected in return for my payment. I sent a couple of photos of the work, to Jake, told him what I had paid, and what my concerns were. He was very professional, direct and straightforward with his answers. I now feel I can move forward, knowing what should have been discussed and done that wasn't. I will be contacting the other company today with more confidence. I appreciated Jake's advice and recommend Benjamin Franklin Plumbing to folks who want to have the job done right. I also really appreciated the fact that I was not charged for this information, and even if Jake had come to my home to see the work, it would have been a free estimate.

Via Google