Benjamin Franklin Plumbing of Prescott

Aaron was friendly and did most of the work in a short period of time. He forgot to return to finish the job so I had to call four times. He came out and apologized as he forgot to finish the small job. No biggie to me. What I was upset was the cost of $2K. It was excessive for the job. I had surgery on right hand so I couldn’t do it. Aaron dug a few feet down reattach the flipper and install a new tube. Being retired with limited income the price was too high for the job. the only new parts was the 40 gage tube and cap which was about $25. The flipper was not replaced but reattached. I feel you folks could do better by not charging a high price for the type of job. The $538 to come out would have been the price to pay. The back up problem was the back flow flipper came off and cause the stop of the flow. Once it was moved the water flowed away. Other suggestions came with a price tag of $4K the back flow value was already installed. Like I said the cost was way too much. Aaron was good doing his job. I’m just angry at the price.

Aaron arrived on time, he is very courteous and respectful of my home. He worked quickly and efficiently. He went the extra mile to assure I was taken care of. I plan to have another ADA toilet installed after the first of the year. I will ask that Aaron is my service technician.

Tom came back to check on previous employees failure to clean out tree roots. Previous employee used an electric snake, like the one we own, it got out of hand and he broke sewer line and water line, all he did was punch a hole thru toilet paper which it allowed to flush thru 2 guests in my Airbnb. When Tom came you could tell he did not want to deal with the situation as telling my husband and I if he used his tool it would break our pipes. He never took a camera to look at the issue, as we explained my husband and I had separated the pipes and had taken our camera to look into the issue, we had previously taken off the toilet( we are in our 70’s and my husband had a stroke wheelchair bound) Tom told us to get someone who does hydro jetting( which can breaks pipes too Tom went back to office stated I wouldn’t let him cut pipes or take off the toilet never said such a thing. I am currently waiting for supervisor to call as I want a full refund($754).