Benjamin Franklin The Punctual Plumber

We just had Benjamin Franklin Plumbing install a BritaPro CitySoft whole home filtration system along with an under-the-sink reverse osmosis system at our home in Avondale, Arizona, and I couldn’t be happier with the results. The difference in our water is night and day—our drinking water tastes incredibly fresh, our ice is crystal clear, and the water in our showers feels noticeably softer. From start to finish, the entire experience was extremely pleasant. The team was fast, efficient, professional, and very respectful of our home. The installation was clean, well-organized, and everything was explained clearly. You can tell they truly care about the quality of their work and customer satisfaction. If you’re in Avondale or anywhere in the West Valley and looking for water filtration, water softening, or plumbing services, I highly recommend Benjamin Franklin Plumbing. This was a true 5-star experience across the board. The photos show the difference clearly—the crystal-clear ice and the clean, professional install of both the reverse osmosis system and the whole home filtration system.

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Cisco did a great job. He was very friendly and efficient. He cleaned everything up and disposed of the old unit along with all of the trash. Brad was also very nice, friendly and knowledgeable. He took the time to explain options to me and to my daughter. I appreciate the quick response, the no.pressure sell and the speedy job. I will recommend this company. I love your name too!  Thank you Marsha Dixon

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I needed to replace my waterline to the house. Jesus was the plumber that came over and did the labor. He was very professional. This man deserves a raise. I would recommend Ben Franklin plumbing for your plumbing needs.

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Cisco did the installation on a tankless water heater after my 8 year old conventional gas water heater failed and leaked today. Cisco was very precise in everything he did during the install. He took time to explain what was being done and why. He was very professional from the time he rang my door bell until everything was complete and cleaned up. I would recommend Benjamin Franklin Plumbing and Cisco for any of your plumbing needs. I received same day service from calling at 8 AM and was up and running by late afternoon. Great product great service and a professional installer in Cisco all at a fair price. Thank you

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These guys were amazing. Fantastic character, hard workers, and very knowledgeable. Clean work. Couldn’t ask for a better experience on an investment such as this one. Initially this was for routine water heater maintenance, I asked about waster softeners and filters, and decided I wanted one too. They even did THAT the same day as well.

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Appreciated Brad’s help today for taking care of our house’s leaky faucet today. He was so helpful with showing me what to do with the water heater and water softener as well that needs maintenance and probably replacement. He was very patient and thorough in explaining everything. I really appreciated his help very much. We truly grateful all of his help and professionalism.

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Pricing was about $600 per hour. Benjamin Franklin Plumbing was called about a blockage in the drain line from the washing machine. The plumber used a camera to locate the blockage, so he was aware in advance where it was located, which was in the wall behind the washer. He then called to say he was unlikely to clear the blockage through the pipe itself and would have to open the wall behind the washer. He provided a quote of over $1,800 to clear the blockage. The plumber said he had eight years of plumbing experience – so he should have known how much work was involved. The invoice was $1,803 for about three hours of time including the travel time. The charges on the final invoice show three-line items as follows: (See photo) • $296 disconnect & reinstall washer & dryer (only pulled back from wall about 18”) • $296 cut access hole (to cut opening in the drywall about 18” by 24”) • $1,211 drain repair A few days later I called to speak about the charges with management, however I could only leave a message with the phone representative. A few days after that I received a call from the Vice President of Operations, and I asked if he would review the charges. He said he would and then he would call me back. He never did call back, so I subsequently sent a letter to the person who is listed as a qualifying party on the Registrar of Contractors website for Benjamin Franklin, and as a statutory agent on the Corporation Commission website, asking him to review the charges. He never contacted me back either. In summary, the charges amounted to about $600 per hour and then no contact from company.

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Justin and his apprentice worked quickly and did a fine job. They were courteous and cleaned things up well. It was great having everything completed in one afternoon, especially since the tank we replaced was corroded and we had no hot water. Went with a more modern tankless system this time around. AZ is tough on tanks. Thanks

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