Curtis Total Service

I trusted this company to install a new HVAC system a little over a year ago. I've gotten quite an education on systems since their install. Essentially, they installed a VERY expensive communicating air handler to work with a base-level NON-communicating Heat Pump. ALL I knew at the time of install was that I was getting a new system. I had no idea how poor their choice of product was for my home until it was too late. I felt I had no choice but to act quickly because I was told my old oil furnace system was "red tagged" or unsafe to use. Truthfully, they offered 3 options: repair the current system, replace the current system, or go with a "highly-efficient, ultra modern" heat pump. They really pushed this system saying it was a certain seer level and that I would qualify for ALL sorts of rebates and incentives from the government - none of which happened. Here are some more bullet points to help you make your decision on whether or not to use this company: - left trash from the install in my yard - had to come back the very next day after install because they installed the wrong type of thermostat - had to come back a month after install to install a mysterious "box" under the air handler. I have no record of this work being done because they refuse to let me see the paperwork / invoice for it. This was Feb. 19th of 2025 - system formed a LITERAL block of ice in it after only a few days of using it to cool my home in the summer. Tech tried to chalk it up to some nonsense about difficulty shipping parts during covid (it was 2025 ... ) - ? They actually had to turn the system OFF in the middle of summer to let it melt while I slept in my attic that has separate AC. They added a small amount of coolant to the unit to "fix" the problem. See the photo. - thermostat is off / wrong and always has been - they blame my old house, etc. - shouldn't these factors have been taken into consideration prior to the install? When I asked specific questions about the thermostat, the tech responded, "Well, we'd have to consult an expert for that". Aren't YOU supposed to be the expert!?!? - NOTHING in my set up qualifies for any tax rebates or cash incentives from PPL. After giving up and consulting a reputable company, we found: - Heat pump had a leak and was pretty much running on VERY little coolant. This discovery was a stark contrast to the "all is good" seasonal maintenance updates that Curtis performed - This was the result of a broken part that needed to be replaced. I also had to pay to have the unit flushed and restocked with coolant. - New company was taking pics because they were in total and complete disbelief of how unprofessional and shoddy the installation was. Final notes: Curtis Total Service is currently dealing with an ongoing lawsuit for taking advantage of customers not fluent in HVAC tech or that are elderly. My last conversation with their General Manager ended with him calling me "Stupid" because:, "You could have gone with ANY other company but us, did research, etc., but you chose us. You're stupid" This company is an absolute fraud. If this review costs them even a dime, I'll be happy.

Via Google

They were informative, honest, and completed the job to my satisfaction. Jason made me feel at ease, Brian did a great job of communicating and the workers took the time to do the job right. A great experience during a stressful time.

Via Google

To be honest we have had not the best experience with Curtis in the pass with the system that we had installed... mainly the system then any one person at Curtis... But we stuck it out with them and did the rest of the work needed to get our system working correctly... were still getting accustomed to it... But as of today... we needed a professional and my wife didnt want to call Curtis... but I said I dont want to deal with someone who doesn't know what was done recently and who just installed our system... like taking a caddy to Lexus dealership... yes they work on cars... but they specialize in that brand... long story short... Curtis Sent John who not only was patient but very kind and very helpful... not only did he retrace the entire system in our house to find this small issue caused by a temporary install that another plumber didnt see but... but was kind to wait till our other plumber was able to capp off and fix his problem to fix ours... Thank you for sending John. Much Success to him.

Via Google

Will from Curtis Total Service arrived right on time and delivered an absolutely professional job. He cleaned up an inferior install done by another HVAC company out of Lehighton, PA, and the difference in workmanship was obvious. While the cost may seem high at first glance, he took the time to explain everything clearly and introduced me to their yearly maintenance program—which is exactly what I’ve been looking for. Overall, a great experience and well worth it.

Via Google

Brian from the office is so communicative! You’ll know everything you’ll need to know before scheduled appointment. Tech comes exactly when stated is courtesy and respectful! Glad to see a familiar face at my door and not a different tech each service. Note building relationships with this company to be our forever go to. Prices are higher than most but no headache . Worth it!

Via Google

Wife called at work and said there was a water leak. On my way home called this company to meet me at the house as I wasn’t sure what I was walking into. They arrived and quoted me $1500 to replace the main water valve leading into my pressure tank which is very accessible. Paid them the $89 service call charge and sent them on their way. Part is available at Lowe’s for $28. Father in law and I replaced the valve in 45 minutes. Extremely high prices. For a professional to come out and do the replacement it should have been $300 on the high end, which a simple google search would tell you. Would not recommend at all as it seems they try to take advantage of people in a bind.

Via Google

Got home after work on a 95 degree day only to find my AC was blowing warm air. The prospect of a night in our hot house with a toddler and infant was upsetting but I called Curtis Total Service and they were at my house in under an hour and had the AC working again before bedtime. So so so thankful for them & their quick and knowledgeable service! Huge shoutout to Will and his hard work on such a hot day - I can't thank you enough!

Via Google

Picture this, the day after hosting my 78 & 77 year old parents for Easter, where my Dad needed help off of our toilet, my husband found water in our basement. Yes, that kind of water (raw sewage!). We called Curtis Total Service after other companies told us they couldn't come out until the next day. Jason, from Curtis, helped us out that same day. He cleared our lines, found a break, & set up the entire repair for the same week. Unfortunately, the borough we live in marked our outside lines incorrectly. The excavating crew cut through our Internet and main power line, blowing out our thermostats. Fortunately, Curtis was responsible for the damages & replacing our thermostats. Everything was back up and running within 2 days, and thanks to an expedited work order, we were saved! Thank you so much, Curtis Total Service. We were thinking you'd be known as Curtis Totally Out of Service after this one. We appreciate all that you did & would recommend you to anyone!

Via Google