Donnelly's Plumbing, Cooling, Heating & Electric

A representative from Donnelly responded quickly after I submitted an inquiry through their website. When I called back, they promptly scheduled an appointment for Shane to come out the next day to assess our leaking water heater. Shane quickly diagnosed the issue and provided us with an estimate right away. Before leaving, he scheduled the installation appointment. He was friendly, knowledgeable, and very accommodating to my schedule. He worked with our availability to find a time that was convenient for our family and thoroughly walked us through the setup and replacement once the job was complete. Overall, our experience with Donnelly was seamless from start to finish. The team was professional, responsive, and respectful of our time, and Shane’s expertise gave us complete confidence in the work being done. Thanks!

Via Google

I recently had 2 sink fittings that came off from a basement sink and flooded my basement. I called Donnelly's Plumbing and the customer service was very good and in general the technician who came out for a quick 30 min job to replace 2 - $20 fittings on my sink did a great job as no leaks. My upsetting part of the experience was the price gouging from this company. Although they waved the $99 fee to come out an look at the issue, I was still charged $897.98 for the 30 min job. I only had them come out as I needed it fixed an had to submit to my insurance. I would like to know how one can charge that much to put 2 fittings on. All in all customer service and technician wonderful experience. Price for that job is ridiculous as if insurance did not frown upon the home owner replacing it for maybe $50 I would have done the job myself. I would strongly consider adjusting the price for a simple job like that. Please take this review as food for thought. Thanks an again employee's very pleasant to deal with price not so much.

Via Google

I recently had the pleasure of working with Caleb Bradbury to service my hot water heater, and couldn’t be more impressed. From start to finish, he was friendly, knowledgeable, and incredibly accommodating. He patiently walked me through what needed to be done, answered all my questions without rushing me and made sure I fully understood the process and the cost. What really stood out was how efficiently he worked. He completed the entire project Independently and much faster than I expected, without cutting any corners. Despite the quick turnaround, everything was done, thoroughly and professionally. He clearly takes pride in his work and values customer satisfaction. If you’re looking for someone reliable, skilled, and easy to work with, I can’t recommend Caleb enough. A true professional! Thank you, The Duffy’s!

Via Google

Tom the plumber was top notch. He came over to my house to help address a leak I had coming out of my water heater that flooded my basement. It turned out I needed to replace my expansion tank for it. Tom was very knowledgeable and respectful. I would absolutely recommend Donnelly's to my friends and family. The cost was well worth the professionalism and efficiency.

Via Google

Easy 5 Stars. Had water dripping through kitchen ceiling. Tried multiple contractors who were unsuccessful with the fix, and long waits to schedule service. Tried Donnelly’s and they came out the next day. Tom was awesome! He found the cause for the leak very quickly. He clearly explained the issues and possible solutions. Job was fixed in one afternoon. Will definitely keep them in mind moving forward.

Via Google

I called Donnelly’s Plumbing, Cooling, Heating on a Thursday afternoon for an emergency exterior gas line repair. They gave me a free quote and scheduled the work for 9am the following morning to ensure I would not be without gas for the weekend. Travis, the technician who prepared the quote was also the tech who arrived on time and completed the repair. He was pleasant and professional. He called when on his way and upon his arrival to my home. He also took time to explain everything he did. While I had hoped to get the work done cheaper I have peace of mind knowing the job was done well.

Via Google

I’m pleased to report that James O’Donnell provided exceptional service in regards to his repairs to Nella Genuardi’s powder room sink. James is a true representative of Customer Service! He was polite, personable, and respectful. Nella appreciated the fact that James took his time to answer her questions and make reasonable recommendations for other possible repairs. It’s refreshing to know that female senior citizens can receive such appreciated treatment. I recommended Donnelly to Nella, and I know she will be recommending your company to her friends also. Thanks, Lola

Via Google

James was great! Courteous and knowledgeable. Came in found the issue in like 30 seconds. Fixed the water softener. Had him come back and check for a bathroom leak. Explained everything to my understanding went right to work. Explaining along the way. Found our new Plumbing service. Great job!

Via Google

Nicholas was fantastic. Our hot water heater broke and he came out immediately and put in a replacement. He was so knowledgeable. He was also very professional and courteous- being careful not to get our house dirty by putting down mats and wearing booties. He was efficient and communicative. We will definitely use Donnelly’s again because of how good Nicholas is.

Via Google

I have filed a BBB complaint. They came out to replace copper water line with stainless steel and BURNED my kitchen cabinet, which is made of wood. They refused to respond to my complaint to them. And this is after I purchased a completely new HVAC from them this past summer for around $16,000. The public should know this is how they treat their customers!! UPDATE SINCE OWNER RESPONSE: Hear more about my experience? You ignored me for 2 months, after saying you would look into it and get back to me. You never did! Reimburse me for the cost to replace this cabinet and you will have reinstated my trust in your company! UPDATE FEB 2026: Revised to 2 stars as this company did reimburse me for the cost of the service, however they did not reimburse me for replacing the cabinet itself, which was irreparably damaged by them. And I was unable to match the rest of the cabinets!

Via Google