Donnelly's Plumbing, Cooling, Heating & Electric

A representative from Donnelly responded quickly after I submitted an inquiry through their website. When I called back, they promptly scheduled an appointment for Shane to come out the next day to assess our leaking water heater. Shane quickly diagnosed the issue and provided us with an estimate right away. Before leaving, he scheduled the installation appointment. He was friendly, knowledgeable, and very accommodating to my schedule. He worked with our availability to find a time that was convenient for our family and thoroughly walked us through the setup and replacement once the job was complete. Overall, our experience with Donnelly was seamless from start to finish. The team was professional, responsive, and respectful of our time, and Shane’s expertise gave us complete confidence in the work being done. Thanks!

I recently had 2 sink fittings that came off from a basement sink and flooded my basement. I called Donnelly's Plumbing and the customer service was very good and in general the technician who came out for a quick 30 min job to replace 2 - $20 fittings on my sink did a great job as no leaks. My upsetting part of the experience was the price gouging from this company. Although they waved the $99 fee to come out an look at the issue, I was still charged $897.98 for the 30 min job. I only had them come out as I needed it fixed an had to submit to my insurance. I would like to know how one can charge that much to put 2 fittings on. All in all customer service and technician wonderful experience. Price for that job is ridiculous as if insurance did not frown upon the home owner replacing it for maybe $50 I would have done the job myself. I would strongly consider adjusting the price for a simple job like that. Please take this review as food for thought. Thanks an again employee's very pleasant to deal with price not so much.

I recently had the pleasure of working with Caleb Bradbury to service my hot water heater, and couldn’t be more impressed. From start to finish, he was friendly, knowledgeable, and incredibly accommodating. He patiently walked me through what needed to be done, answered all my questions without rushing me and made sure I fully understood the process and the cost. What really stood out was how efficiently he worked. He completed the entire project Independently and much faster than I expected, without cutting any corners. Despite the quick turnaround, everything was done, thoroughly and professionally. He clearly takes pride in his work and values customer satisfaction. If you’re looking for someone reliable, skilled, and easy to work with, I can’t recommend Caleb enough. A true professional! Thank you, The Duffy’s!