Fagnelli Plumbing Heating & Cooling

Let me start by saying I rarely leave negative reviews, even when service is poor. I try to give companies the benefit of the doubt. Unfortunately, my experience with Fagnelli Plumbing & Heating was beyond unacceptable. I had no heat and already knew the issue—I simply needed a pipe capped off. They were able to come out the next day, which initially seemed great. The technician confirmed the issue and said the job could be done, but that I would need to schedule another appointment. I was told I would receive an estimate. I never did. I followed up multiple times by phone and through their website. When I called, I was treated like an inconvenience and told they were “really busy.” There was no voicemail option, no returned calls, and no response to my online request. After dealing with 10-degree temperatures and no heat, I was forced to give up on them entirely. About a week later—still having received no estimate or communication—I called to request a refund for the consultation fee. I was told the owner would call me back. He never did, and no refund was issued. Taking someone’s money, providing no service, and completely ghosting a customer—especially during a no-heat situation—is unacceptable. I have never been treated this poorly by a company. If you are too busy to take on work, say so. Don’t take people’s money and disappear. If I could give zero or negative stars, I would.

Via Google

I was very pleased with their installation of the new dishwasher I purchased through Costco. The technician was thorough, polite and efficient. The installation was perfect and he hauled away the old one.

Via Google

My Ac was blowing air not cold at all during this extreme I called Fagnelli plumbing and they came out the next day !! My technician Masi was very kind courteous and knowledgeable he got my air conditioner ice cold !!! My wife is happy I'm happy the service was excellent and the price was fair I would recommend them 10 out of 10 times !! Thanks

Via Google

Fagnelli Plumbing did exceptional service. We had been searching for a reliable plumber. Someone who was honest and reasonably priced. We had had some major flooding and sewage back flow into our basement after the excessive rain last month, and we had so many bad experiences with other plumbing companies that came out. Every company had a different "solution" to the problem and none of it made sense. They came out to run a camera through our sewer line and diagnose the exact issues. They was thorough and informative and showed us on the camera exactly what was going on. Then we agreed on what needed to be done, and he provided a very reasonable quote. Within two weeks, we had a team out here putting in a check valve. The crew that came out to do the work was on time, extremely professional, and they did great work. They handled everything from the permit to the inspection. Honestly, we didn't have to lift a finger, and everything is in working order again. Thank you!

Via Google

Fagnelli plumbers are the best. They have been extremely helpful in figuring out some of my most complex plumbing problems. On one occasion they even came to the house made a quick adjustment and I was surprised to find they did that as a complementary service. Their plumbers are very well trained in the latest technology and I cannot recommend them more highly. If you want great plumbers, call them. They’re very attentive and supportive. Furthermore, their plumbers are great guys.

Via Google

Massimo (Technition) was very professional. He was early and was very thorough. He explained everything he was going to do before he did it. He inspected both my furnace and my AC unit and cleaned my AC unit. I will definitely call Fagnelli Plumbing again.

Via Google

They offer very prompt and efficient service. The people who do the service are friendly and competent. They do a great job of keeping you informed as to when they will arrive.

Via Google

Fagnelli did my yearly furnace checkup. I've been using their services for over 20 years and have never been disappointed. They're always available and send the best people.

Via Google