Gold Star Plumbing & Drain

My family and I contacted Gold Star this past June to get a full plumbing inspection for a home we wanted to purchase. Gold Star quickly got us on their schedule and they sent out two gentleman named Anthony and Jake. Anthony quickly got to work on the exterior of the home while Jake began his inspection inside the home. After the inspection was completed, we got to go over the details personally with the team and get their professional status report on the condition of the homes plumbing. We received great news, no damage aside from a failing water softener. We ended up purchasing the home and moving in on July 9th. We reached back out to Gold Star to get the water softener replaced and Gold Star once again provided us with exceptional customer service and a great price compared to the other licensed plumbers. During the install I was at work but their installer named Rey was extremely kind and professional to my girlfriend and our daughter. He personally called me after the install was completed to let me know it was finished and to tell me how to service the new system. Rey also had to retrofit the new system and he did amazing work and the lines are all smooth and tight. We can 100% tell the difference in the water quality and we are thankful once again to Gold Star for their fair pricing and for the quality service they provide to their community. Thanks for your commitment to your neighbors and we will only be recommending Gold Star Plumbing and Drain going forward! Sincerely, The Pratt's & Wood's

Via Google

We were on a tight timeline and needed some complicated plumbing work completed quickly. Vincent arrived on-site exactly when he said he would and walked the job with us. He gave a rough quote on the spot, and that quote ended up being the exact amount we were billed — no surprises. This was a complex web of 50 year old cast iron and copper drains for an upper floor as well as the new bathroom being remodeled. When he showed up in a clean white shirt, clean pants, and a festive Christmas hat, I honestly thought, “He doesn’t look like he’s ready for dirty cast iron sewer drain work.” But the next day, he and Chris came prepared, got right to work, and completed the entire project in one day. It would have been best to list the labor separate from the materials after the job is complete. Next time try and separate your labor rates on your actual invoices. Your accounting/billing system (Service Titan) will allow you to do that. I know time spent waiting for parts at the supply houses in Flagstaff take time and are always billed at the same rate. They did show up as scheduled, and clearly had the experience needed for a job like this. We will definitely use them again.

Via Google

Gold Star was great to work with. Easy to schedule and showed up on time. Mike M. was awesome! He took the time to explain what he was looking at and gave his recommendations. Mike addressed the issue promptly! And he was awesome with my 2 year old who was interested in seeing what was going on. We will certainly use Gold Star in the future!

Via Google

Micheal Malone is the plumber who removed an old water softener and hauling it away. He then put in an attachment securing the lines. This makes it very easy to install a new softener when the time comes. He is with Gold Star Plumbing & Drain who responded to my request quickly. In this case, the next day. The price to do that was very reasonable and there is a two year warranty on the work performed today. I would definitely recommend Gold Star Plumbing to everyone who needs any kind of Plumbing service. Thank you Michael Malone and Gold Star Plumbing. The receptionists I spoke with are very accommodating and helpful making this task far more easy than I thought it would be.

Via Google

Gold Star Plumbing and Drain installed a new water softener unit and reverse osmosis system for me, and also went above and beyond with extra work—just to help me out. Cody is now my plumber for life! He’s incredibly knowledgeable, professional, and genuinely kind—qualities that are rare these days, especially when dealing with home repairs. Dustin, the manager, also stepped in to make sure I got the best possible deal and support for my situation. I was nervous about purchasing such a big-ticket item, but I’m so relieved I did. Their warranty alone stands out far above the rest, and I did my research. Cody spent hours working in my home and still took the time to help with a few additional things I didn’t even ask for. He’s the kind of person you truly want in your corner—experienced, honest, and dedicated to great customer service. Cody and Justin, you both made it possible for me to feel completely confident in my decision. Your honesty, professionalism, and unbeatable warranty and pricing truly set Gold Star Plumbing and Drain apart. Thank you! Connie F

Via Google

Michael M was on time and had excellent communication. Michael was polite as well as efficient in explaining the differences in garbage disposals. We highly recommend Michael his people skills are on point and made us feel confident in his skill and knowledge of equipment as well as his technique. Five Star Service all the way around!

Via Google

Gold Star has won my heart! Their service technicians recently spent nearly two weeks at my house completing four plumbing projects--two major repairs (Clearance of drain obstruction with HydroJet and re-routing of shower drain) and two installations (Refrigerator water connection and Reverse Osmosis water filtration system)--and it was a pleasure and a privilege to have them here. Every member of the crew who participated in the work was knowledgeable, conscientious, resourceful, and professional, as well as personable, thoughtful, diligent, and focussed as they carried out their work. My first contact with the company was Cody Morgan who came by to do the initial assessment and diagnosis, and he was extremely thorough and efficient, performing the work expeditiously and keeping me informed in a clear, complete, direct, and good-natured manner. Rey Garza and Brendan Torres then carried out and completed all four projects, all the while keeping me apprised of their progress, advising me of any complications that occurred or that they anticipated, and always working determinedly toward the objective. Moreover, they were very neat and clean, both in their personal appearance and in their regard for the job site. I also met Jake Lambros, who stopped by one day to deliver some parts so that Rey and Brendan could complete the task at hand. We have one more project for Gold Star, which I believe they will be completing in the near future, and I very much look forward to seeing them again. The quality of their workmanship is exceeded only by the extraordinary level of their work ethic and the refreshing authenticity of their humanity. These technicians stand alone among contemporary tradesmen;rather, they are reminiscent of those I recall from my childhood. They will be my plumbers for life, and I bless them every one!

Via Google

I had my tube repaired in my guest bathroom by the technician Steven Celestino. He was very professional and knowledgeable about everything he was going to do. Also save me some money in the process. Very good service provided here.

Via Google

Michael Malone arrived much earlier than the estimated time and found the main pipe leak quickly. He was very professional. He procured high quality materials and worked diligently to make the necessary repairs. The price was also fair. I will definitely use Gold Star again.

Via Google