J D'Uva Services Plumbing, Inc.

J D’Uva plumbing fixed the problem caused by the other (more expensive) plumbers in town. Larry did a fantastic job, showed up on short notice, he was very knowledgeable and worked quickly to fix our leaking water heater. Thank you, Larry and the whole team at J D’Uva. We are very happy with their high quality of work!

If there were a zero star option I would select it. This has been the absolute worst experience with Dan. He was supposed to fix a simple part, and I thought it would be a straightforward process. Unfortunately, it turned into a complete nightmare. From the start, he was incredibly flaky. I had to track him down repeatedly because he would not answer calls or respond to texts. It's as if he disappeared after taking my service payment. I tried to be patient, but the lack of communication was unacceptable and unprofessional. When I finally managed to reach him, instead of making things right, he refused to come back and service the property! This behavior is beyond outrageous. Taking my money and then refusing to complete the job is just plain dishonest. Save yourself the headache and avoid Dan. I wouldn’t trust him with even the simplest task. Unreliable, unprofessional, and completely disrespectful to his customers' time and money.

Terrible company. I bought a water heater a year ago and last night I didn’t have any hot water. My boyfriend called a plumber this morning to come look at it and there was going to be a service fee of $55. I said no let me call J. Duva plumbing because that’s where I bought my water heater a year ago and maybe they can just come look at it. So that’s exactly what I did. A lady named Nancy answered the phone and said no problem I will send somebody out to look at it. She did not say ANYTHING about a service fee and I was not expecting one at this point. There ended up being nothing wrong with my water heater. My breaker tripped so the switch just had to be flipped on and off. It took two seconds. The guy who came to my service appointment was so nice by the way. While he was here I was like oh by the way I have this sound when I turn my water on. He immediately was like oh this is your problem. It’s your pressure valve. I’ll fix it. It’s $130. I said go ahead and do it. At the end of everything, he said so it’s $130 plus the $109 service fee. I was like wait a minute…service fee? No one told me about that. So I call Nancy back and I ask her why she failed to inform me that I would be charged $109 upon getting my service checked which literally took two seconds anyway. She says well what do you expect. I responded, well just for you to be upfront since that is a large amount I was not expecting and I would have went somewhere else if I would have known. Money is not the issue for me but I really don’t like businesses who are deceitful with their pricing. She continued to argue with me and said well I don’t tell customers that and I said well you should. I ended up speaking to a manager who then tried to tell me the $109 is now an installation fee for the pressure valve. So then I say well even if that was the case the guy at my house didn’t tell me that when I asked how much because I’m assuming there is not really an “installation fee”. The whole visit was a total of 5 minutes!! Anyway, I said I’m not paying it so he said he was going to call the owner and see what they could do. The guy who is at my house was on the phone saying let’s just charge her the pressure valve and call it a day and I’m assuming it was Nancy on the phone said no take it off, if she’s not going to pay the service fee she’s not going to get it. I said go ahead and take it off because I’m not paying that, I will go somewhere else. It’s not about the money it’s about the attitude they had and the deceitfulness of their business. They were all rude besides Tim who was at my house. I felt like if they could’ve just been nice and maybe owned the mistake I would have paid something, but I will never use this company again, and I don’t recommend them to anybody else. Tim on the other hand is great and if he ever works anywhere else I will give him my business any day!