Kendall Plumbing & Rooter

We did not have a good experience at all. Firstly they did not turn up for the original appointment, they called me and told me that they would now be coming later in the afternoon. When it got past the second quoted time I called them and was then told that they would now be coming the following day. The guy showed up the next day to service our RO drinking water and change the filters and after he left my water was running with gray and black stuff in it for a while, my husband said that was because the guy hadn’t let the water run for a while and didn’t think it would be an issue, just a bit of laziness on the plumbers part. Unfortunately the water had a bad taste, I hoped this would just be temporary l but the bad taste lingered so I called Kendall plumbing and spoke to the woman that I originally booked with and she said she would need to speak to the plumber that did the job. She called me back and told me that the plumber had told her that we had told him the water had always tasted bad. I told the lady that we actually have one of our security cameras on the kitchen window ledge and it is right above the sink and records the with audio any motion in the kitchen. I asked for a email so I could send her the video of the plumber in the kitchen in which you can hear us talking about the filter change and telling him when it was last done and that no one said anything about water tasting bad. Plus she was the person I booked the appointment with for service and filter change so she herself knows that we never had mentioned water tasting bad. She was quite rude and snappy to be honest. I don’t think she liked that we had proof their employee was lying. She said all they could do was send him back again. I asked if we could have a different plumber cos I don’t want someone that lies and did a bad job in the first place back in our home. She refused and said he would be the only one that can come and that we would also have to pay him a call out fee. Needless to say we called in another company and they told my husband the filter change had not been done correctly. They re did it and had the water back to tasting fine.

Showed up quickly after we called them on a Monday morning for a busted leaking water heater. The serviceman was friendly, answered all my questions, taught me things I didn’t know and didn’t make a woman feel dumb! That’s always appreciated. The pricing seemed fair and it was accurate to what we were quoted over the phone too. We’ll be using Kendall for any future plumbing needs.

When you need a plumber, you need a professional. We used Kendall Plumbing and Rooter to install a new water heater and service it under warranty. Lucky for us, Kerry was the guy that came out a few years ago and installed the equipment and also serviced it when there was a problem with the control box. Calling Kendall is like calling 9-1-1. They assess your needs and dispatch the appropriate response in the quickest possible time. Save this company in your contacts and call them when you need superior customer service and technical proficiency.