King's Appliance & Plumbing

Horrible service and the technicians are unprofessional and rude. They were contracted through American Home Shield to fix our microwave it took them over a month and repeated phone calls , they would schedule appointments and never show up , they Collins they tried to call even when we showed them we had no missed calls. I’ve already complained to American Home :Shield and requested they never send this company again . They don’t even deserve 1 star

Via Google

Kings has serviced two appliances of mine thru American Home Shield and has done a superb job! On time, friendly, efficient, and very good at what he does! I have had to have American Home Shield close a call assigned to SEARS Service due to lack of response and gladly paid a new service call fee to get a competent tech from Kings to respond! Kings is my provider of choice in Sierra Vista!

Via Google

Worst service from a repair outfit I have ever experienced. Frigidaire sent them out to me three times to fix our side-by-side refrigerator, they failed to resolve the issue every single time. it is impossible to contact anyone, you are sent directly to voicemail like they're hiding. They don't even have a physical office. Some of their calls show up on caller ID as coming from mainland China, what is that?! It's the same guy calling but from multiple numbers, very shady. The last repair involved ordering a compressor unit. One month later, nothing. Just found out, they cancelled the work order for no reason without any notification. Stay away from this outfit. Unprofessional, no communication and vindictive if you complain. Beware of this company, you have been warned!

Via Google

King's Appliance was contracted by General Electric to do a warranty repair on our GE Cafe range. King's contacted us, we made an appointment, the technician arrived on time and quickly fixed the offending burner. Very satisfied.

Via Google

DO NOT USE THIS COMPANY. American Home Shield contracted them to repair my refrigerator. They will not meet our availability, although the contract says between 8-5 we're available in the afternoons. They refuse to come out in the afternoon. They have been paid to complete a job that they won't complete.

Via Google

Received a text message last evening, indicating a tech would be coming today to service our microwave. This morning I received an out of State call from California, which I did not answer because I suspected it was spam. A voice mail message was left by the caller, who was very rude, indicating to call a local number to reschedule the appliance repair appointment. When calling the local Kings Appliance number as indicated in the very rude voice mail message, we just got an answering service message indicating the repair service didn't open until 8 a.m., even though it was past 8 a.m. We kept calling the number and continued to receive the same message, indicating they weren't open until 8 a.m. We finally got through to a man at Kings Appliance who was very rude. He stated we hadn't confirmed the appointment via the text message last evening, even though the message did not indicate a confirmation was necessary. He also insisted the phone message received at 7:51 a m. this morning was from a local number, even though it came through as an out of State California number. He continued to basically say we were "liars" and was very rude. He had very poor customer service!!! We proceeded to reschedule the appointment, but later called back to cancel it, as we really don't want to deal with such a rude and non-customer friendly business.

Via Google