Knighton Plumbing & Drain

I chose Knighton Plumbing based on recommendations that they're honest, even though their prices are on the higher end—I'm happy to pay more to support a trustworthy business. I called Thursday morning with a mainline backup, meaning no showers, toilets, laundry, or dishwasher use. They couldn't come until Friday, which I accepted. Friday morning, I called for an ETA, only to learn they'd canceled my appointment entirely (no reschedule) to handle an emergency for a large client (Salt Lake Airport). They didn't offer evening Friday or Saturday service—just canceled. I ended up waiting until Monday for another plumber (from another company), adding three more days without any water use in the house. I understand prioritizing major clients, but abruptly dropping a residential customer in a true emergency isn't acceptable. They should have made it work, even if late Friday or early Saturday. While I appreciate the honesty reputation, I strongly advise against calling them for anything urgent.

Great first experience with Knighton Plumbing. Had a Friday night water heater disaster. Was worried I’d have to wait until Monday. Called at 8am on Saturday and Tanner was here at 10am. He was professional, very considerate of his wet feet (raining hard outside) which I really appreciated, his workspace was tidy, and the finished product was great. Pricing was reasonable. We replaced our other water heater 2.5 years ago. Knighton was a better price. These days, you never know what you’re going to get with contractors (of any trade). In Knighton, I just found my trusted, go-to plumber.

Was very happy with Knighton Plumbing as I was out of town on a business trip and Janae handled all of the leg work to take care of my tenants for my rental property. Replaced the water heater within 24 hrs! Would definitely recommend