Lancaster Plumbing, Heating, Cooling & Electrical

Our aging high velocity central air system failed and we needed a new heating and cooling system in our home. We had several companies come out and give estimates for replacement systems but in the end we selected Lancaster Plumbing, Heating, Cooling and Electrical (LPHCE) and I am so glad that we did. LPHCE did an excellent job for us from start to finish. Our initial contact Ian supplied us with a wealth of knowledge regarding what our options were moving forward. He took the time to answer all of our questions and made sure to have multiple estimates drawn up before he left our property. He also kindly made himself available via text messaging when we had more questions later regarding our options. The estimate that we received was very fair and I got the sense that LPHCE was going to do everything that they could to secure our business. After considering our options we decided to have mini split heat pumps installed. Ian came out to our property again, this time with installation specialist Rick. They helped us finalize our plans for the installation and directly addressed a few lingering concerns that we still had. A week or so later a well organized installation team made short work of the project over the course of two days. While all of the techs assigned to the job were professional and courteous a special shout out goes to Ben for going up into the attic area and out on the roof to get the job done right. The end result is a system that operates as good as it looks. We are anticipating many comfortable years in our home thanks to the efforts of everyone at LPHCE. We plan to call on them in the future for our heating, cooling, plumbing, and electrical needs. I submit this review as a hardy recommendation to try out their services, particularly if you are in the market for a new heating and cooling system. They are family owned and locally operated. Most importantly they cared about doing the job, and they cared about doing it right.

I had a great experience with Lancaster Plumbing Heating Cooling & Electrical from start to finish. The woman who fielded my call was so wonderful. She was calm, helpful, and kind to say the least. She guided me through the process of intake and setup of service. I could tell she cared about her job and helping others. Today technician Mike D. was dispatched to our house. He was so easy to work with. He had a few questions, took a look at our problem and said what he was going to. He didn’t start anything without clearly stating what he was going to do and made my husband and I feel like he really wanted to fix the problem. At no point did I feel pressure or upselling. He really was there to help and fix the problem. He was great, I highly recommend him. Very knowledgeable and friendly!

Service representative was so very kind and answered all my questions. He described the pros and cons concerning different electrical situations. There was no pressure to buy anything. He provided allot of information so I could make my own decisions. I would highly recommend this company and also recommend you sign up as a preferred customer. It is worth it. Thank you Ryan, for your kindness, expertise, and willingness to complete the job today even though it was time for you to end your shift.