Lock Haven Plumbing & Heating

Had a “service” done to try and unclog a pretty major clog in my trailer. Employees were informed ahead of time that there was a clog under the trailer and they proceeded to bring a large machine to snake out the clog. The machine wouldn’t fit under the trailer where the clog was And they tried to go in through a different route, something we told them probably wouldn’t work considering previous attempts at tackling the issue. They attempted anyway and got caught up on difficult plumbing. Despite having ZERO results with unclogging the pipe, we were still charged the full amount and were told this amount was because they used the machine that was entirely ineffective. After some fuss, we negotiated on getting some money back since our problems weren’t addressed. It’s been almost 2 weeks and still haven’t seen our refund after being told this would be returned to us the following week. Phone calls were made to follow up on this issue and we still haven’t seen results. Customer service and transparency do not exist with this company as far as I’ve experienced. It’s the dodgy communication and lack of professionalism for me…

Great group of guys! Do a good job. I've been doing this stuff a long time and I love the work that they do. We can call them in for bathrooms, heater installs, gas leaks, refrigeration issues, seasonal start ups and they even went to my grandfathers and put a new well pump in and got him running right away! I know that it's done right and nice the first time. Unlike other places that aren't straight shooters.

Very prompt and courteous service. Showed up when they said they would, kept me informed of all the work they were doing, fast and thorough. I'll be using them for all my plumbing work from now on.