Montco-Rooter Plumbing & Drain Cleaning

Gave Monaco a call after my bathtub water started backing up and I knew I had a clog somewhere. I tried to fix it myself and ran a 25‑foot snake through the toilet, but it came back clean. At that point, I knew the issue was bigger and needed professionals. They arrived within an hour of my call. The technician quickly located a clog outside, cleared out a bunch of tree roots, and even ran an underground camera to show me exactly what was going on. He was able to fully unclog the line and recommended replacing the outside piping in the future. Thank you for the fast response and great service. Definitely a 10/10 recommendation.

I’m giving 2 stars instead of 1 only because the company came out quickly both times, and the second field tech was professional and easy to work with. Unfortunately, the overall experience was frustrating. I had a blockage in my sewer line from the house to the street that caused my yard vent to overflow. On the first visit, they snaked the drain and restored flow. However, the tech told me in person that he did not clear the line all the way to the street — only about 10 feet past the clog. He assumed the blockage was wipes based on what had overflowed, though he wasn’t able to pull anything out of the line. We have not used wipes in the three years we’ve lived here. It’s possible prior owners did, but that’s speculation. He did not document that the line wasn’t cleared to the street, but since they advertise a 30-day warranty, I didn’t push the issue. For reference, I was charged about $800 for that initial visit, which feels high for a straightforward snaking with no camera inspection or confirmation that the line was fully cleared. They also would not provide even a ballpark price before coming out, which should have been a red flag. About 10 days later, the line backed up again — still within the warranty window. When I called to schedule a follow-up, the person on the phone was extremely confrontational. He said that if they found wipes again, I would automatically be charged. He insisted the wipes previously found were “fresh,” despite having no proof and despite me explaining we do not use wipes. It felt like I was being accused of lying. When I referenced that their own tech told me the line wasn’t cleared to the street the first time — and that the clog may have simply been pushed downstream — I was told, “Why do customers tell us we don’t do our job properly?” The tone was unprofessional and unnecessary. I remained calm and simply explained I didn’t want to pay again for something that may not have been fully resolved the first time, especially SINCE IT WAS WITHIN WARRANTY. Ultimately, they did return and clear the line at no charge, though they voided the remainder of the warranty. Honestly, I’m not sure if he legally could void my warranty, but I was so happy to just be done with them that I didn’t care. While I appreciated the second technician’s work, the hostile communication, lack of transparency on pricing, and accusatory tone mean I won’t be using them again. Quick response times don’t make up for terrible customer service and unclear pricing. I hope this helps others.

Needed our main line cleaned out. They were able to send someone within hours of our call even being the day after Christmas. Got the job done quickly and the technician was very friendly and helpful. Communication was great and they worked with our budget. Will definitely call them next time we have issues with our system.