Mountain Home Services

I found Mountain Home Services on Maps because my water heater went out Saturday and I called them on Sunday and they came on Monday at 8 AM that’s fast. Our service guy and the service he gave us was exceptional and was very friendly and professional in his installation of our water heater. Job well done thank you. I will recommend your service and use your service again.

Via Google

Mason T. Was awesome in checking in on our (older) furnace. He did an extremely good job at explaining certain aspects of the furnace, as well as updating me throughout the process of its cleaning. Very impressed. Will 100% request him again.

Via Google

My A/C went out on a 100-degree day. The team at Mountain Home Services was fantastic all around, but especially Carson—the sales rep/estimator for the purchase of my new unit—and Jake—the installation technician. Daniel—who initially came out to diagnose my issue—was also amazing. This crew was phenomenal and had my 20-year old furnace and A/C units taken out and replaced with top-of-the-line equipment in under 24 hours. A great company with great employees! I’ve used their services multiple times and will continue to use them in the future.

Via Google

Not the best FYI - $485 for 3 visits to change batteries in one remote that we were told to replace as it was bad by one guy then decided to use it anyway and used MY batteries and attached 1-wire on the other fireplace , took 3 visits and 3 afternoons as you only run a 4 hour window and tech spent an hour on phone with other guy helping him out , long story longer , $485 to change batteries on 1 remote and plug in 1 wire, also i now have an additional remote i did NOT need that i was told to order. Below is notes from wife as she had to spend 3 days waiting for 2 seperate guys to change batteries on a remote that you told us was bad. Hello, I’m writing to share my experience across three fireplace service appointments, as I feel it’s important to give a clear picture of what occurred and the impact it had on my time. First appointment: The technician arrived at the very end of the service window (8:00am–12:00pm). During my appointment time, he was on a phone call assisting another technician. While I understand and appreciate team support, this was time I was billed for, and it limited the focus on my service. The original issue was not resolved, and an additional issue was created—the switch stopped working altogether. I was told the basement fireplace remote was not functional and that I needed to order a replacement. I accepted this and rescheduled with the expectation that the issue would be resolved at the next visit. Second appointment: When rescheduling, it was presented as though the technician would arrive around 10:00am or as close as possible. However, the morning of the appointment I received a reminder reflecting another large service window. I waited patiently despite having a 1:00pm commitment, assuming there would still be sufficient time to complete the repair. At this visit, I was then told the remote I had been instructed to order was incorrect. The technician indicated the issue might be outside of his skill set and suggested rescheduling again. Third appointment: JD arrived and was professional, knowledgeable, and efficient. The original technician arrived late due to traffic. The issue was ultimately resolved with a simple battery replacement and a reset of the switch—steps that I was told had already been done during the first visit, but clearly were not. I also want to address the inconvenience of the extremely long service windows. Being asked to hold a four-hour window—especially multiple times—creates a significant disruption to a workday. Even cable providers now operate within two-hour windows, which makes this process feel outdated and unnecessarily burdensome for customers. While I appreciated JD’s professionalism, it was frustrating that what turned out to be a simple fix required three appointments, multiple long service windows, incorrect guidance on parts, and a significant time commitment on my end. I hope this feedback is helpful in improving communication, diagnostics, and overall service efficiency moving forward. Thank you for taking the time to review this. Best regards, Crystal Groseclose

Via Google

I was able to get an appointment pretty quickly which was amazing this time of year. Landon the technician was super professional and educated me on everything I needed to know. He was polite and went the extra mile to make sure my fireplace looked better than it did when he arrived. He was also attentive to not make any messes while he was working as well. Landon exudes excellent customer service and quality workmanship. He is a fantastic representative of your company!

Via Google

Ryan came and he was amazing. Super kind, helpful and TOTALLY service oriented. His is my first experience with Mountain Home Services, after trying many others, and this was by far my best experience. I think what I loved most was that he was efficient and fast, without being dismissive or curt. He took time to answer my questions, explain options, and educated me on things I didn’t even ask for. Clearly goes out of his way for quality. And after earning my trust personally, when I commented on it, he sincerely advocated for the company and explained their commitment to quality and service and explained that this is the reason he chooses to them. So yeah, 5 stars at minimum.

Via Google

Bryce and Josue showed up today and got everything running top notch with our air conditioner. They are fast, friendly and knowledgeable. Would definitely recommend…and I won’t wait so long to change the filter next time!

Via Google

Easy to contact and get on their schedule within a couple hours of me calling. Jason came right on time and was very efficient. He made sure I knew what was going on, and gave me all my options. I ended up Needing a new water heater and they got it installed and everything up and running in a couple hours. I’m very pleased with the service I received.

Via Google

Matt came out today and was very nice and professional. He explained everything in a way that was easy to understand. He cleaned out the air conditioning and checked the furnace, just regular maintenance and tune-up service. It was a wonderful experience. Mountain Air always takes great care of us. Thank you!

Via Google