Mr. Rooter Plumbing of Pittsburgh

My hot water heater had to be replaced. It was leaking (from corrosion) and wasn't working anymore. It had 19 years of service, which was very good, especially because I did not flush it every other year as they recommended. Lime builds up in the hot water heater in time because of the hard water in Moon Township and eventually the sludge (lime) corrodes the hot water heater. Josh Farabaugh and his helper Jose came very quickly to help me. I called them the night before and they came the next day, which I wanted. I lived without the hot water and using towels for the water leakage overnight. Josh and Jose were quick, professional and very courteous. My hot water heater was replaced, and the water feed valves were brought up to code for Allegheny County.

If I could rate this it would be in the minuses I had Mr Rooter come to my house about 3 years ago. Thinking that heck they've been around a long time they must be good but I was wrong. They didn't finish the job in fact they tried to get more money out of me by saying that I had roots in the pipes going out to the from the house. Even showed my son this video with pipes with numerous roots in the pipe. When I was at work they were trying to contact me but I had my phone turned off because we had had a meeting and I needed to be on silent. So when I realized they were trying to call me I called the second crew guy back. He proceeded to tell me this that there was numerous roots coming from the house and it would cost another $8,000 to complete the work and I told him on the phone just finished the job I can't do another $8,000. He told me that they had left the job already and I would need to reschedule. So I did reschedule twice. Each time they showed up at my house when I wasn't there and it was not the time that was agreed upon that was scheduled. And I could not get them to come back again to finish the job so one thing led to another and I didn't have the money to get it done. But they left that job with a hole in my basement. And since then I've really not had the money to get it fixed. So anyone out there ...beware. and the first guy that did the work from the top of where the bathroom is all the way down to the groundwork told me to make sure that I am here for the second crew to come finish the groundwork. And now I see why because they tried to scam me. People beware. Just because a company has been around for years and years ever since I was a kid I heard Mr Rooter. Doesn't mean they're a reputable company

Gabe was amazing!! Solved our problem so quickly despite the snow and having to shovel through some of it! Would definitely recommend his services and we will 100% use him again if needed!!!