ON Services Mechanical, Electrical, Plumbing, & HVAC

Professional Warning Regarding Schroeder’s Plumbing (now operating as On Service) I want to provide a fair and professional warning to anyone considering using Schroeder’s Plumbing, currently operating as On Service. I used this company for several years, both personally and for rental properties I manage. Unfortunately, my experience ultimately revealed serious issues with workmanship, communication, and accountability. Three years ago, they performed a sewer pipe repair at my personal residence. The contract specifically stated that the homeowner would be notified if any additional issues were found in the line. I was never notified of any concerns and was told the repair was complete and satisfactory. Because my toilets had been removed due to flooding, they were unable to turn the water back on at that time. However, they did camera the line, and I have video showing a blue plastic bag still present in the pipe. The current failure is just beyond the original repair area. Based on photos from the initial work, the line was still covered in dirt, indicating the full line was never properly inspected as claimed. Had the issue been disclosed at the time, it could have been addressed then preventing what is now a costly and invasive repair that requires tearing up my living room three years later. Additionally, I discontinued using this company for my rental properties due to other serious concerns, including: • A valve replacement that left only hot water functioning, creating a potential safety hazard. • Inexperienced staff openly asking others how to perform the work while on site. • Jobs priced for multiple workers that were never fully completed. While the company now attributes the failure to “old pipes,” this is a common excuse and not an acceptable explanation. Older plumbing systems are routinely repaired successfully when properly evaluated and disclosed. I have been in this industry a long time and understand that mistakes can happen. What matters is transparency, professionalism, and standing behind your work. Unfortunately, this experience fell short on all three and has cost me thousands of dollars in corrective repairs. There are many qualified and professional plumbing companies in Phoenix/ Mesa I strongly recommend choosing another provider.

People were pleasant. Honest and hard working. I question being able to reccomend the company. It took 3 times for them to fix a leak in our hall bathroom which we never had until they replaced the pee trap etc. The last person that finally fixed it seemed to know what he was doing opposed to the others that were here. More training seems to be needed on several of your men.

Unfortunately, my place of living has contracted Schroeder To do repairs to our waterlines. And following the updates that was given to me by property managers none of the updates that were given were ever met by the plumbers. Unfortunately, when I called to ask about the standards and the policies that the company has when it comes to following what they say they’ll be doing and when they’ll have things done by. And overall, just the policies of this company, The person on the phone that I was talking to, wasn’t even able to give me policies that their company is supposed to follow that they’re obligated to give their customers. Customer service and how they treat their customers doesn’t exist and they treat customers very poorly. Instead of taking the time to explain how something might work with a company, you’re gonna tell me to go screw myself and say talk to my properties maintenance. I can tell you Contracting companies that I have dealt with before are always happy to be Clear on their policies and what they are doing and supposed to be doing. Apparently, this company is not