Otterwise Plumbing and Drain Cleaning

We noticed one of our toilets was loose, so we called the guys at Otterwise to come check it out. They responded quickly and found that toilet was not properly installed and the incorrect gasket was used. They were kind, courteous, and were able to fix the problem the same day.

Via Google

The guys at Otterwise came, clean, prepared and super friendly! Put on their shoe booties and left a mat at the door to prevent yuck n mess! We appreciate their hard work and getting our pipes flowing properly! Would recommend!!!

Via Google

Otterwise was a lifesaver during our home-buying process. Carter and his team came out for a sewer scope and took the time to explain exactly what they were seeing and what it meant long-term. They were super straightforward (no scare tactics, no sales pitch), and the video + notes provided made it easy for us to understand and share with our realtor. Communication was excellent! Carter came out on his own time to put a free estimate together for us, he showed up when he said he would, and the whole process felt professional from start to finish. Highly recommend Otterwise if you want an honest, knowledgeable plumber!

Via Google

We had a great experience with Otterwise. Carter was incredibly helpful, responsive, and easy to work with. He walked us through our sewer inspection results in a way that actually made sense (which was very appreciated as first time home buyers), and he provided clear documentation so we could make decisions quickly. He was honest about what needed to be done and didn’t try to upsell us. Would absolutely use Otterwise again and recommend them to anyone.

Via Google

Exceptional installation and clean up afterwards. Kept me updated throughout the process and gave my husband and I options to make an informed decision and taught us along the way. Carter and Thomas were professional and fun to talk to. So grateful to have had the water heater and softener fixed so speedily for our family of 6!

Via Google

Highly Recommend! Carter and his team were phenomenol. They were prompt in getting to me to give an estimate. I received estimates from other companies at about 150% of Otterwise's price. They gave me different options at different price points and didn't pressure me into one over another. When they came to my house for the estimate and then for the scheduled service, they gave me a two hour window for arrival rather than a four or more hour window, and both times, they came very close to the earliest time in that window so I wasn't stuck waiting around for them. The service was great. While they were at it, they did a couple of extra things to improve the situation in my utility room that weren't quoted in the estimate, but they completed without an extra charge. They also found a problem with my water supply into the house which they fixed for me at no extra cost. They were friendly and flexible and communicative, and they did a great job cleaning up after themselves. They were also friendly to my dog. Unless I were ever to discover a problem with the work they completed today (which I highly doubt would happen) I would and will use them in the future and will recommend them to friends and family. This was the least annoyed I've ever been to have to unaviodably shell out a lot of money (which, again, was less than I would have paid to other bigger companies with more overhead costs.

Via Google

Carter and Thomas did an amazing job on my whole house filter and water softener install plus installed a Reverse Osmosis system. Glad they are so thorough because the water pressure regulator was also broken, which would have destroyed the rest of my appliances over time if they didn't find that. There was also some old/poorly done DIY work by the previous owner which he replaced for me under the kitchen sink. Also very thoughtful in giving me a way to isolate or bypass the softener and filter system so if work on those needs to be done in the future we don't have to shut off water to the whole house. I have tons of trust in them and glad I didn't do any of this myself (which I normally would have done). They did a great job on the upgrade, very clean work, and definitely saved me a flood and a few broken appliances down the road. Great guys to use.

Via Google

Carter and Otterwise plumbing were easy and wonderful to work with. He was knowledgeable, honest and very reasonable with what needed to be done to fix the issue. He went above and beyond with fixing an extra impending leak/issue he saw while doing other jobs. Would highly recommend him to anyone with plumbing needs.

Via Google

Thank you Carter! He was reasonable, professional, and genuinely helpful. He scheduled the service promptly, and my tenants immediately felt like we were taking good care of them. I really appreciated his quality work and excellent attitude. Highly recommend!

Via Google