Patrick Riley | Isley's Cooling, Heating, Plumbing, & Electrical
Contact Information
Rankings
#11
in Phoenix
#57
in Arizona
#121
in the United States
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Cities Served
Reviews
Tech. Ernest called to give update of arrival time & was on time. He was quite informative of his work he completed. Always have had good rapport with Patric Riley company. This company installed my very efficient heat pump 2.5 years ago for me. Never a problem. This was our yearly maintenance tune-up/cleaning and no problems detected & covered totally by my initial warranty. I highly recommend them for your needs.
WARNING. Consider twice before doing air conditioning business with this company. My elderly mom has experienced in her 2 years with Patrick Riley, 1. Several repair visits for her A/C units that were either because of faulty equipment or because of the poor workmanship done during the initial installation. 2. Told her water heater was bad when the air handler unit next to it was the culprit for the noise she was hearing. Out of fear she allowed them to hurriedly talk her in to purchasing a new water heater. 3. Poor quality repair work shown in the attached pictures and still charging her $600 for it. It's a shame if companies take advantage of the elderly. Especially those on fixed incomes. Not expecting the elderly to dispute them, what companies don't think of is that their children know how to leave reviews and file complaints with the BBB. So why not do the job right the first time, every time? Regardless of who the client is. *Update: less than a week later, there was resolution to number 3 on the list. A new photo has been added. I'm pleased with the response from both customer service and the technician.
Technician Ernest, performed preventive maintenance as scheduled on my approx 2-yr old AC unit. He was courteous and respectful of property. Informed me that the unit was functioning properly with no problems observed. Before departing, he tested thermostat controls to ensure settings were working properly for heating and cooling and asked if I had any questions. A detailed HVAC system report card was provided via email. Service was great!