Patrick Riley | Isley's Cooling, Heating, Plumbing, & Electrical

Tech. Ernest called to give update of arrival time & was on time. He was quite informative of his work he completed. Always have had good rapport with Patric Riley company. This company installed my very efficient heat pump 2.5 years ago for me. Never a problem. This was our yearly maintenance tune-up/cleaning and no problems detected & covered totally by my initial warranty. I highly recommend them for your needs.

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WARNING. Consider twice before doing air conditioning business with this company. My elderly mom has experienced in her 2 years with Patrick Riley, 1. Several repair visits for her A/C units that were either because of faulty equipment or because of the poor workmanship done during the initial installation. 2. Told her water heater was bad when the air handler unit next to it was the culprit for the noise she was hearing. Out of fear she allowed them to hurriedly talk her in to purchasing a new water heater. 3. Poor quality repair work shown in the attached pictures and still charging her $600 for it. It's a shame if companies take advantage of the elderly. Especially those on fixed incomes. Not expecting the elderly to dispute them, what companies don't think of is that their children know how to leave reviews and file complaints with the BBB. So why not do the job right the first time, every time? Regardless of who the client is. *Update: less than a week later, there was resolution to number 3 on the list. A new photo has been added. I'm pleased with the response from both customer service and the technician.

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Technician Ernest, performed preventive maintenance as scheduled on my approx 2-yr old AC unit. He was courteous and respectful of property. Informed me that the unit was functioning properly with no problems observed. Before departing, he tested thermostat controls to ensure settings were working properly for heating and cooling and asked if I had any questions. A detailed HVAC system report card was provided via email. Service was great!

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I used Patrick Riley (PR) as the contractor for upgrading our homes 100 amp panel to a 200 amp panel to resolve overcrowding conditions we were advised of during our home purchase. We live in Flag, AZ., and many of the homes here have only 100 amp panels that are overcrowded. All scheduling was completed easily and conveniently by Paige. She kept me well informed on the status of the utility marking, the permit process, and timeline. On the day of the change they arrived on time and went right to work. The coordination with the City of Flag inspector and APS (electric service rep) was great. All three worked well together and all did a great job of minimizing any delays. Our power was off at 0830 and back on by 5 pm that day after approval of the Flag building inspector. Overall they were a great company to work with. Despite being two hours away in Phoenix they were responsive. I would certainly recommend them for work. They will be back to install a whole house Generac generator since they are the areas only installers Generac uses. The photos show what was the 100 amp panel, the difference in sizes between 100 and 200 amp panels, and the electricians working in the intermittent snow ( yes, in May)

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Diagnosed issue with tankless hot water heater and replaced next day- under warranty. The hot spot was definitely something to be concerned about. Worked with two great technicians, Gene and Cullen.

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It was a pleasure enteracting with Aaron the technician that performed our A/C tune-up. I was impressed not only with his professionalism but his friendly respectful character made the project a positive experience. He provided details and options for us to consider before making repairs. We want him to take care of our A/C issues in the future. Regards, Prentiss & Ozetta Kirby.

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Had the plumber come out and over look my water filtering system. Just purchased the property and I have never had a water filter system. He was great. He looked over the system and explained to me how it all worked and what I needed to do and what to look for so that the system keeps running excellently as it is. I was so impressed with his knowledge and parents with me. I signed a maintenance contract. I would highly recommend them

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We had a great experience with Patrick Riley Heating, Cooling, Plumbing & Electric! Our electrical technician, Kyle Smith, was fantastic from start to finish. He removed our old dining room light fixture and installed a new light/fan combo we purchased from Costco—and even assembled it straight out of the box in under an hour. Kyle was polite, professional, and took the time to answer all of our questions. He made the whole process easy and stress-free. Very nice to work with, and we’re extremely happy with the results. Highly recommend!

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We loved our team that assisted us. We have been going to Patrick Riley for a couple years now. First time around, it was to get a team to check in on our AC unit since our repair team left the state. Then the next time around, we needed to fix our water main because it was calcified shut and leaking water, and we needed to get a bidet installed. Kamil C. was sent out first to review the request and give an estimate for the work, then set up schedules and payment plans. He was a very nice man and was very helpful. The next group was Luis C. and Zachary B. Zachary helped us fix our water main by replacing the pipes and also installed the bidet. He was geeking out with us about the bidet and was very friendly as well as helped review the features. He also helped review our water meter to ensure that we had no leaks and see if we needed to get a landscaper out to fix irrigation. Luis installed our electrical so we could get the bidet in our bathroom, and he did it all without shutting off the power. He was in and out of here really quickly. Everything was seamless, and we really recommend anyone to go to Patrick Riley. Great people and the prices were what I expected for a job like this.

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