Penguin Air, Plumbing & Electrical

Garrett did a fantastic job showed me pictures of my HVAC unit I was unaware of a lot of things. He’s very excellent at how he does his job. Much appreciated.

Via Google

Misleading and Unfair Business Practices / Membership Misrepresentation Hello Penguin Air, I'm reaching out regarding my $20/month Penguin Air membership. When I enrolled, I was verbally told it included "annual air conditioning maintenance and cleaning". Your website confirms this benefit, listing "Annual Air Conditioning Maintenance and Cleaning" and "Outdoor Equipment Cleaning." I've attached screenshots from your website. Any reasonable customer would interpret this language to mean cleaning the unit itself, not just the exterior casing. When the technician arrived, I was told that cleaning is not included, and that "outdoor equipment cleaning" refers only to cleaning off the outside. That interpretation is inconsistent with your verbal representations and advertising, and it constitutes an unfair and misleading business practice. The current explanation relies on an after-the-fact technicality, interpreting "Outdoor Equipment Cleaning" as cleaning only the exterior. That interpretation is unreasonable and inconsistent with the plain meaning of the advertised language, and no reasonable consumer would understand it that way. To resolve this, I'm requesting one of the following: Honor the membership as stated and complete the full outdoor unit cleaning, keeping the membership fees I've paid to date OR Issue a full refund for all membership payments. Your technicians were extremely polite, professional, and a credit to your company. It's unfortunate that this misleading membership practice means I can no longer continue doing business with Penguin Air, as I had otherwise been impressed by the service staff. Please confirm how you'll be resolving this matter. AFTER SENDING THIS EMAIL, not only did they continue to charge me for the membership but, when I called, Jenna stated that they were sorry I "feel" that the language was misleading, but they will not refund any of the membership, even the charge they gave me after I told them I wanted to cancel. And that it doesn't matter that I "feel" the language was misleading, they don't clean any equipment that is inside the home. But we were being charged an extra $300 to clean the condensate line. The condensate line is literally just a PVC pipe that connects to the AC and runs, EXTERNALLY, over the roof of our house and drips off the side. So not only did they refuse to honor the terms of their membership, but they continued to bill me even after I told them I wanted to cancel and refused to refund even that charge. Oh, and they didn't even clean the external coils, as THEY interpret the language of the membership to mean, because they didn't FEEL it was needed, even though I was paying for it! RESPONSE TO THEIR RESPONSE: As you can read. Penguin took it upon themselves to continue charging me after I told them to cancel, so that they could have a chance to "improve my experience" by stealing from me. That sounds logical . And though they claim they tried to reach out after I sent that email, we have no missed calls, no voicemails, and no response to that email.

Via Google

All I can say is RUN don’t walk away from this place. I have held my tongue for very long after it took them 4 times to correctly install an AC unit which over the years has cost us so much additional money. They didn’t install it correctly which has caused a motor to go out after a minimal time, heater coil went out, charged us under a warranty for things they didn’t even do , transferred us to another AC company because they destroyed people in Tucson then left, and the other company the transferred us to didn’t honor the same “warranties” we were guaranteed after they destroyed our house, on top of that floor damage because they had water condensation leaking in to our floor boards, and then today we learn that this entire picture below is a crap show. It shouldn’t look like this. This was the last horrible thing to happen to show us they totally don’t give a damn about your house, safety or anything but money. It’s dangerous for one and we could have been electrocuted if we barely touched the top piece we found out . A horrible horrible horrible job. That cost us thousands of dollars , stress over these years , and a u it so loud you can’t even hear yourself think, and the worst experience ever. I wish we never trusted them. They are true money scammers and they seem great at first and almost your friend until they screw you over with the worst jobs. I just want to save others … they have a horrible rep in the AC community from any installers that have helped us now. Stay away!!

Via Google

We had an unexpected plumbing emergency, and I honestly can’t say enough good things about Jason! From the moment we called, they were responsive, professional, and genuinely cared about helping us get the situation under control. Jason showed up quickly, explained everything clearly, was transparent and went above and beyond to make sure the issue was fully resolved and the area was left clean. I highly recommend Jason and his team.

Via Google

Sebastian and Sam did excellent work installing new vents and duct work in our house today. They were very courteous and kind with their interactions with me. They also were very thorough at checking their work and cleaning up our house. I highly recommend them for any work that may need to be done.

Via Google

Penguin Electric really pulled through! Had a big job on a historic home. Attention to detail was vital. I had a lot of questions and concerns. The team showed up! Alan Rex, Carl and Khalil were always communicative and knowledgeable! They worked well together and in a timely manner. They were careful and courteous on site, too. Was a blast working with them!

Via Google

I lost water in my condo about two days ago. I had the water company come over and my HOA come over and no one could figure out why I wasn't getting any water in my unit. I finally just called a plumber myself and the plumber from Penguin found the issue within about 15 minutes (main valve outside was shut off) and I was able to have water in my home again. It was such a huge relief that he was able to fix it. Worst part of being without water was both my cats only drink from faucet so my little guys had to be without water for two days. This is the only company I will use for my plumbing or A/C.

Via Google

Technician Tim went above and beyond with explaining HVAC system- how it worked, what causes the break downs and how to avoid costly repairs by having them come out every 6 months and check ( they have an excellent monthly plan 20$ per month for services and discounts which are amazing for plumbing, electrical and HVAC!!) He was just fantastic and customer services was impressive. He didn’t try to upsell me at all and was very honest and trustworthy! That’s all we want as homeowner customers- be honest, reliable, efficient, and treat us like family! I am now a member of the Penguin Family! ❤️

Via Google

Our house was having pressure issues with the water coming in from the city line. Jason from Penguin arrived shortly after I sent a request for service and diagnosed the issue and explained the fixes quickly and efficiently. He was back the next morning and fixed all of the issues very quickly. I’ll definitely be calling again if we have plumbing issues.

Via Google