Pioneer Plumbing

I had the best experience with Pioneer Plumbing! From the first contact, I was in tears calling in; I had never had any issues with my home, as a first home time buyer. The young lady whom I spoke to expressed genuine empathy and concern. She consoled me and assured me they would be able to help. Matthew the technician was wonderful! He explained everything thoroughly, fixed the issue efficiently, and was polite and professional throughout the entire visit. I really appreciated his clear communication and quality of work. Excellent service!! Thank you Pioneer Plumbing!

This company was recommended by a trusted friend. I had purchased a tankless from a different company that turned out to be a lemon , company was as well. I didn’t want to go through that again . So when my friend recommended Pioneer I gave them a call , knowing that my friend usually recommends good people. So I paid the 3k for a tankless they recommended . They told me that each year it needed to be flushed and that I could buy a kit and do it myself. The person thought the kit was around 150. So a year goes by and I call them out to do the flush and buy the kit - so I can do it myself the next year. The visit turned out to be 500 DOLLARS !! Ok bad on me - about three more years go by and I start having trouble with the tankless. Remember this is one they had recommended and told me initially that is should last 20 years. When my mom called them to find out what to do ( I work out of state ). They told her that they had updated their computers and didn’t have any information from the initial install and that she had to go to the company that made the tankless. So she goes to the tankless’ website and they said only installers can contact them about warranty issues. I feel that is something they should have known in the first place. So they come out and look at the unit and decide it is the siphon hose - but they are not sure , if they have the part , can they get the part etc - I think that visit was 189 dollars.. Apparently, they found the part , but needed permission to order it , etc . So they come back and get that done . They setup an appointment - but then I get a call that they are 25 mins out and that if I don’t call back that they will have to reschedule. Remember, I work out of state - so I call my mom and say hey the plumbers are calling me - why ??? So she calls them - oh the technician must have dialed the wrong number . You have an appointment later on - ok . Now they are saying they don’t have the part and need to come back out to double check the part. Which makes me wonder , was the bad part really a siphon hose ?? ( which I saw for under 6 dollars on the internet ) . Or is it really something different that was not properly communicated ? So now my mom is there waiting for them to come back to verify the part - apparently thy are late - and they said the visit to repair the issue will be almost 500 dollars ( sorry I found out that visit was 280 , for 20 mins of work ) — sorry I cannot recommend this company.

Pioneer Plumbing did an excellent job at repairing my cold shower and leaky kitchen sink. Plumbers are knowledgeable, professional and kind. Huge shout out to Henry who was able to guarantee excellent customer. This company truly cares about your needs and surpasses all expectations. Do not hesitate to reach out to Pioneer Plumbing!