Reeis Air Conditioning, Plumbing & Electrical

Very Dissatisfied With REEis. In addition to the lack of customer service and the many frustrations we have faced, we have had numerous problems. 12 years ago we purchased two new air-conditioners with a 10 year maintenance contract from REEis and for 10 years REEis treated us well. Recently one of our air conditioners stopped working, and without hesitation, we called REEis as a returning customer. The salesman who came to our house showed us the most expensive units, but he didn't show us any other air conditioners for us to see or compare. We wanted one like the one we had before. We were only going to buy one because the other air conditioner was working fine, but he told us that if we bought two we would save more money. He gave us a discount for both units and we signed the contract for $26,996.10. After the installation of the A/C units, they told us the electrical panel needed to be replaced and that it was very dangerous. I was terrified and scared when he said it could damage the units and even start a fire. We asked how much the panel would cost, and they told us $6,400. However, the final cost was $6,800. My neighbors have the same panel. They were shocked at how they pressured and intimidated us into selling something we didn't need. The a/c units were supposed to be like new. However, the rear end looked yellowed, almost aged, as if it had been exposed to the sun. Furthermore, the rear radiator fins were damaged. After we complained, they sent someone to fix the radiator fins with a “radiator fin comb”. Three months after the install, at 9pm, we noticed one of our AC units was not blowing cold air. We called the next morning and they said they’d send someone out between noon and 5pm. By 5:30pm, we called to see when the technician would be arriving, and we were told it would be another hour to an hour and a half. The next day they sent someone who had no idea how to fix it. He called his manager, who explained the repairs step by step over the phone. By the end of the day, it still wasn’t working and they needed to come back the next day. We were told the original installation was incorrectly configured and they didn’t install the correct amount of refrigerant. When we bought the air conditioners, we were told the units had a 10 year manufacture’s warranties and we would receive a rebate from APS for upgrading to more efficient units and they would handle everything. About two months after the install we called about the warranties. We were told they would look into it and get back to us. They eventually called back and told us they forgot to get photos of the serial numbers on the units and had to send someone to take the pictures. Two weeks later we find out the technician didn’t get the correct photos and they had to come back. My husband called multiple times about the rebates and was always told they would notify the person who handled that and he would call him back “by the end of the day”. Typically, there was never a follow-up call. Eventually we were told the rebates were already included in the price of the installation. The fact they never reached out to us to complete the rebate process meant REEis failed to collect the rebates from APS. Twelve years ago they handled all the rebates and we didn't have to constantly worry about it. APS sent us the rebate checks. In Summary My husband and I were very frustrated and upset since we got the two units that is why I decided to write this review about the serious decline in customer service from REEis. Very different from our prior experience.

Via Google

Sebastian was the best!! Knowledgeable, professional, and honest. I wanted to have the PuriFi system installed in my 2 air conditioners and he explained the pros and cons. Eventually I did get the 2 PuriFi systems installed and noticed the quality of the air almost immediately. The Reeis organization is very good!!

Via Google

I just had a brand new system installed. Gaspar was very nice and professional and explained everything they would be doing as they did it and made sure I didn’t have any questions. There was a little hitch with the system, but they worked very hard stayed late and got someone out to fix it first thing the next morning. Daniel was also very informative throughout the visit and stayed to make sure everything was working oroperly

Via Google

Brandon provided us with excellent service. He took the time to explain all of the benefits that his services helped our existing equipment. Top notch service and a real gentleman to boot!

Via Google

Brandon came to our house to do a couple tasks. #1 - Replace an HVAC filter. We give him a 5 out of 5 on that. #2 - Determine why one of the rooms in my house continuously felt 3-ish degrees colder that the Trane system controller says it should be. (we have a 3 zone HVAC system.) Besides the fact that you could physically feel the cooler difference in temperature between the rooms we were able to demonstrate the actual difference in temperature using 4 different (recently calibrated) thermometers. Despite showing this to Brandon, he continued to try to explain that the system was working fine and that our request was not valid. The thermometer that he brought with him disagreed with our calibrated thermometers which reinforced his feelings. We agreed to disagree and Brandon proceeded to contact his supervisor and request him to come out to our house and provide a second opinion, which he did a day later. The result was that the supervisor confirmed that the room was actually colder than it should be and that it was caused by an incorrect 3 degree offset that was modified by the installers a year earlier when our new system was installed. Brandon was a very nice gentleman and I'm sure that Reeis will provide some additional training to help him for these types of issues in the future. One thing that also surprised me was that Brandon's thermometer (which disagreed with my 4 calibrated thermometers by a number of degrees), was one that he had to purchase on his own. I would have expected that such an important HVAC tool like a thermometer would be provided and regularly calibrated by Reeis to ensure that their techs had what they needed when they represented their company at customer sites. Maybe that's something that Reeis might want to consider? Overall, we are very happy with our Trane HVAC system and Reeis did eventually resolve our issue.

Via Google

We called Reeis and a Technician was sent out immediately. Our AC unit was 31 years old and needed to be replaced. James came out approximately in an hour, he gave us several replacement options, his years of experience shows. The constant communication was impressive throughout the process. We were called from Steve setting up the installation schedule the next business day, (unbelievably fast)! The installers arrived on time! Pablo and Fernando explained the process and answered questions during the installation, the crew wore booties when in the house, placed a tarp in the garage to catch any debris, they cleaned the garage and the outside unit. We highly recommend your first call be to REEIS! Excellent customer service and quality products. Thank you

Via Google

Tyler Myers is truly a professional. He has a great personality. He performed a complete test on our AC and heating system with a good report. He did suggest two components that could reduce stress on the AC system. This is my first time using Reeis Air Conditioning. Right now I am impressed and I will be calling them again. Thank you Reeis for sending out Technician and not a salesman. Reggie D Litchfield Park, AZ .

Via Google

Victor Reyes, technician with REEIS was great! He explained everything well, checked everything in & out side my home & was very pleasant & polite. The price I had to pay for the blower motor was outrageous at $1700.00 when I found the same item online for $355.00!!! I understand there's overhead, but really this much over the price I found???

Via Google

Tyler came out and got the air flowing again pretty quickly. Gave good advice and was very helpful. Easy process to set up and they came out same day. Would recommend.

Via Google

Daniel K arrived early which was great because our AC transformer had gone bad and we lost AC completely. He and his partner scouted out every part of the system from attic to outside and did an awesome job having it all fixed, recharged back to full, and functional in just a few hours. Very pleasant and timely service. Greatly appreciated!!

Via Google