Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Phoenix/Tempe recently responded to an urgent sump pump issue at our home, and the service exceeded expectations. Diego D. was dispatched for the repair. Although he noted he is a plumber who is still relatively new to sump pump systems, he demonstrated strong professionalism and transparency. He accurately diagnosed the problem within minutes and made a quick adjustment that completely resolved the issue. To our surprise, he did not charge us for what he considered a minor fix. Trevor, the Site Supervisor, also arrived for the emergency appointment. He was equally professional and conducted a complimentary video scope of our exterior pipes. Fortunately, everything appeared normal. Both technicians worked efficiently and completed all necessary checks in under an hour. From scheduling to service, the entire team was exceptional. Floyd arranged our appointment within an hour of calling, and Diego and Trevor delivered friendly, fast, and knowledgeable support. Their willingness to help, their professionalism, and their eagerness to ensure the job was done right made a lasting impression. I will absolutely be recommending Roto-Rooter Phoenix/Tempe. Extremely satisfied customer here. Thank you, Diego D., Trevor, and Floyd.

The technician Diego DeJesus and the technician operating the camera were both very professional, thorough and efficient. They were honest and upfront about the price with no surprise fees. I Called with a backed up main line at 6pm on a Saturday they arrived in about an hour and the job was completed by 8pm. Other companies I called wanted to change a significant fee for coming out on a Saturday Night.

I received outstanding service from Diego De Jesus. He was kind, patient, and transparent in explaining my situation. He efficiently unclogged my drain and clearly identified the cause of the backup. I highly recommend him and Roto-Rooter for your plumbing needs!