Roto-Rooter Plumbing & Water Cleanup
Hours
Roto-Rooter Plumbing & Water Cleanup serves West Chester, PA with a 4.9-star rating across nearly 500 Google reviews. Technicians are consistently praised for fast response times, clear communication, and hands-on problem solving across jobs ranging from clogged drains to water heater replacement. The team is noted for explaining diagnostic findings, walking customers through their options, and cleaning up before leaving.
What Customers Say
Customers praise Roto-Rooter technicians Kenny and Kyle for their professionalism, knowledge, and thorough communication, including clear explanations and follow-ups. Reviewers highlight quick response times, flexible scheduling, and detailed diagnostics with photo evidence. One negative review mentions unexpected assessment fees despite advertised free estimates.
Why Choose Roto-Rooter Plumbing & Water Cleanup
Services
Best Suited For
Roto-Rooter Plumbing & Water Cleanup in West Chester, PA appears to be a strong choice for homeowners needing fast, professional emergency plumbing or water cleanup services, especially during weekends or after-hours, supported by knowledgeable technicians and clear communication.
Frequently Asked Questions
Does Roto-Rooter Plumbing & Water Cleanup offer emergency plumbing services in West Chester, PA?
Yes, they handle emergency calls and customers frequently note fast response times, even for urgent after-hours situations.
Does Roto-Rooter Plumbing & Water Cleanup provide weekend or after-hours service?
Based on customer reviews, they are available outside of standard business hours, making them a reliable option for weekend and late-night plumbing issues.
Does Roto-Rooter Plumbing & Water Cleanup send knowledgeable technicians who can explain the problem?
Reviewers consistently mention that technicians take the time to walk homeowners through the issue and explain what needs to be fixed before starting work.
Does Roto-Rooter Plumbing & Water Cleanup handle residential plumbing problems like drain clogs or pipe issues?
Yes, they service common household plumbing problems and customers note that technicians are thorough in diagnosing the root cause rather than offering a quick fix.
Does Roto-Rooter Plumbing & Water Cleanup also handle water damage cleanup in addition to plumbing repairs?
Yes, based on their services they address both plumbing repairs and water cleanup, which reviewers find convenient when dealing with leaks or flooding at home.
Google Reviews
Deb Helbert
a week ago
We would like to thank Kenny for a job well done. The response time was very fast. He was very knowledgeable, professional, and able to resolve the problem. He made sure that we were satisfied with the job before leaving.
Via Google
Alex Nasseh
a month ago
I called roto rooter to fix my water heater. They claimed to offer free estimates. I also needed two drains looked at so figured they could look at those while I was there. After the guy got there he looked for about 15 minutes at the water heater and told me it was $200 to assess the water heater. He also wanted to charge me $700 to clear my 2 drains, and $1200 to fix my water heater. Thankfully, I contacted a competitor and they gave me a truly free estimate which was half the price that roto rooter quoted and did both drains for $190. Do not use roto rooter, they are a scam! *Update* I spoke with the manager and he said that once the tech has to touch something it is no longer an estimate and will cost money. I do not know how someone can give an estimate if they don't unplug or plug in the water heater to see what sounds it is making at the very least. His only comment was they were the oldest plumbing company so they must be doing something right. Stay away from them at all costs, several other companies charge 50% less and will actually give you a free estimate.
Via Google
Ian Monson
a month ago
Had a fantastic experience with the technician (Kyle). Very friendly and was happy to share his expertise with future considerations we should be aware of. Also very knowledgeable in the work he did do at our home and also showed us photos of the diagnostic tests he performed.
Via Google
Diana Gracia
2 months ago
Kenny was very informative with insight detail how he was going to proceed, so courteous and polite. Very impressed how he also cleaned up after himself. Definitely recommend a kind hearted individual that took his time to fix my clogged tub.. He stated, “Oh I’m going to get it fixed”! And he did!
Via Google
Kendall Wanner
4 months ago
Our service technician, Kenny, was on time, professional, and knowledgeable. He evaluated our problem and explained a few options for moving forward. We appreciated his insight and expertise. We also valued the phone call from a representative to let us know the technician was enroute, with the approximate arrival time.
Via Google
Christina Myer
4 weeks ago
Just want to say once again Kyle absolutely came through for me. I attempted to replace parts of the toilet myself. Not smart. Kyle worked with my scheduel to fit me in the next day at my tight time-line. Try finding that with another company!
Via Google
Dane Andersson
3 months ago
Kenny was fantastic and thorough! He let me know a quick home fix would be able to solve the problem! I will be keeping Roto Rooter in mind in the future.
Via Google
Michael Hayman
a month ago
I was very satisfied that they arrived quickly on a Sunday night to investigate the problem and followed up the next morning with the removal and swift installation of a new water heater. Lowe's promises a day of installation but failed to meet that expectation, as advertised on their website. Roto-Rooter said it could be done in the afternoon and had it completed mid-morning —underpromise and overdeliver. My expectations were far exceeded.
Via Google
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