Roto-Rooter Plumbing & Water Cleanup

Fast and prompt service. The sent a tech out within 2 hours of my call. Tyler was a fairly new technician who was very pleasant in his demeanor. He treated our family and dog very well during this visit. Tyler was very knowledgeable about what we could expect during the drain cleanout and possible maintenance we could need in the future. Care was taken not to make a mess while doing the cleanout and he cleaned up the area after he was finished. All this happen 2 days before Christmas. Surely no one wants to have plumbing issues before any holiday along with an expensive repair BUT this interaction was as painless as it could have been thanks to Roto-Rooter and Tyler. Happy Holidays

Via Google

Sam and John were great. Very nice men to work with and they were very knowledgeable and direct. The type of work I got done couldn’t come with a 6 month guarantee but they gave me their business card and told me to reach out any time to them directly. Since they’ve come to do the work, there hasn’t been a problem with our drain and it’s running smoothly! Would definitely recommend.

Via Google

Roto-Rooter came out after a pipe burst in our basement on a Saturday night. They were able to come early the next morning and got everything fixed the same day. Tyler was very professional and courteous. I really appreciated their help on short notice.

Via Google

We called for emergency service and they were at our home within 2 hours.. they had a camera team in within 24 hours and repair team too that following Monday. I am confident the work with our insurance company will go smooth due to the fast turn around of paperwork! All the guys were great, professional and so competent and knowledgeable! Cant say enough about each team! Great job and walked us through the trying time we had with a cracked outside line.They are the best.. would highly recommend!!

Via Google

Called to cancel an appointment and was hung up on abruptly because the audio on their side was low quality, and I couldn't immediately understand what he was saying. Despite me offering an apology for the communication issues we were having. Impatient, rude, and gives a horrible impression of the company he works for. Makes me glad I cancelled. Don't let employees like that handle the phones, if you want to maintain a good reputation.

Via Google

Roto-Rooter saved the day a few weeks back. We had a sewer line clog—not a great way to start a Saturday! We called RR and they dispatched Brian within an hour. A supervisor called shortly after and said he was coming, too. Very impressive responsiveness on a weekend. Brian was so friendly and knowledgeable. He diagnosed our issue, explained the problem we were having, and walked me through how he would fix it. Every step of the way he kept me posted on progress and timing. He was fully transparent about the cost and what we wound up paying was very reasonable, especially since it is a Saturday. No pressure or sales tactics. We paid much less than the “names” that advertise on local TV. We could not be happier and are so relieved after a stressful situation. We will call RR from now on for all our needs in this area.

Via Google

John provided truly outstanding service. He was professional, punctual, and highly skilled. He took the time to explain the issue clearly and ensured the repair was completed to the highest standard. His attention to detail and clean work habits were much appreciated. I would highly recommend John for any plumbing needs—a top-tier professional!"

Via Google

Kyle was great! He was very efficient and explained everything with clarity. He’s very polite and friendly. I would recommend he and Roto rooter to friends and neighbors. Thank you for your service

Via Google

I’m honestly pretty shocked by the final bill and hope the company can take another look at this. When I signed the invoice, I believed the total was $210.24, but after reviewing the receipt more closely I realized the total was actually $710.24. The plumber was at my house for a total of 49 minutes. To be fair, he spent about 33 minutes of that time was going to Home Depot to pick up the necessary part, which I don’t fault him for. However, the invoice shows 1.6 hours of labor totaling $684.80, which effectively works out to over $400 per hour. The work itself was very straightforward. I had previously installed a utility sink and just needed help installing a P-trap that didn’t line up properly. Once he returned with the part, the actual work was completed in about 10 minutes, and I was paying the bill shortly after. He also installed the drain earlier which took only a few minutes. The plumber was friendly and the work seems to be done correctly, but the pricing feels extremely disproportionate to the amount of work performed. What made it more confusing was that when I mentioned I had a $15 coupon, he told me he would give me “way more off than that” so I didn’t need to use it, which made it sound like I was receiving some kind of discount. I have no problem paying fairly for professional work, but $700 for a very small job and under an hour of total time at the house seems excessive. I’m hoping someone from the company can review the invoice and reach out to discuss. EDIT: Roto Rooter reached out and was able to provide a resolution to this matter. I appreciate their willingness to work through this and make things fair.

Via Google

Aiden was very nice . He unclog a sewer.trap. He was very professional. He recommended we have a camara go done the pope to check it. Someone called the next day from the office saying that a tech would be out to photograph the drain in the next hour and a half and three hours later they still hadn’t been there. I had to call to see what happened. I guess he was sent an emergency call and no one called me back. I had to reach out to them. That’s why the 4 star rating and price.

Via Google