Roto-Rooter Plumbing & Water Cleanup

Terrible, sloppy vent install. Crooked, messy, and nothing like professional work. Very disappointing. And this is the front of the house! Update: the install of the water heater was good. The only bad part was the vent. But I painted it and it looks better. But I will have to work on making this look better when the weather warms up. New picture posted.

Via Google

Had a toilet overflow, sewage flooded basement. Roto Rooter has been great. From initial fixing frozen sewer line to remediation. Tyler walked me through whole process & Kevin did the clean up..I could be more happy. Very professional & courteous, fast & on time. Price was reasonable for emergency services. Coupons came in handy. Will use again

Via Google

Brian was great to deal with which is always nerve racking with most plumbers. He was honest, on point with pricing , had unlimited knowledge with how to address my plumbing issues. Easy going quick and no mess to clean up once done. I would highly recommend his services and Roto-Rooter.

Via Google

Chalana came to put house this morning when we discovered we had no water. Pipes were frozen. He did a great job unfreezing the pipes and advising us how to handle very cold days in the future. Above and beyond. Great service provider! Will call again!

Via Google

Response was 30 minutes after the call. Brian the tech identified the problem, called your adjuster Tim. Both were here both gave great service. Both gentlemen were awesome, professional and friendly. If I had any worries they explained and put me at ease. Great job guys and thank you

Via Google

UPDATE: After posting this review, Roto Rooter reached out and apologized and offered to send me back my $300. Thank you. I appreciate the accountability and response. I first want to say, before I say so many bad things about this company, that the two men I dealt with were very, very nice. Roto Rooter sends a plumber to unclog my sewer drain at 9pm on Sunday, thankfully. My toilet and sink are backing up into my tub. He tells me he has to remove the toilet and snake the drain, and it'll be $948, which seems insane but I'm not in my right mind so I approve. He removes my toilet and all of the water goes everywhere until it is pouring through the ceiling in my kitchen and onto the floor. I run upstairs and he's doing nothing to stop the water flowing. I bring him towels. He has no towels of his own. It seems like the flooding situation is the new problem but he's not doing anything about it, so I'm grabbing every piece of absorbent cloth in the house to keep this in check. He starts shop vaccing up water from the tub, where water is contained, and not from the floor, where water is still freely moving and pouring into the downstairs, and he throws it over the railing of my second floor porch, onto the walkway below, which nearly instantly freezes. This seems unprofessional, but I like the guy so I just tell him I have a working sink downstairs, remember? He starts shuttling the water down to the sink downstairs. After trying to snake the drain, he tells me the pipe is actually frozen. We're gonna have to open up the wall to get at it. Meanwhile, water mitigation guy comes over to tell me that I'll have to file an insurance claim so that roto rooter can come fix the ceiling damage, and to open the wall so the plumber can fix the pipe. Nobody knows anymore how much this will cost, because now it is a huge job, but they assure me they can offer discounts. I tell them I need to think about it and they leave. Because the plumber didn't fix the problem, I didn't pay the full price, but he did make me pay him $300 for a service charge (discounted from $418), which I guess is for the pleasure of having my bathroom and kitchen flooded with sewage water. I ended up just waiting for the pipe to thaw, which took three days. I'll never use this company again, not just because the plumber doesn't carry towels and charges $1000 to unclog a drain, and not because the mitigation people tried to charge me for damage they caused, but because I shouldn't have had to pay them anything. They didn't fix the problem, and they caused a new problem.

Via Google

Excellent service! Roto-Rooter quickly repaired our toilet and helped resolve a leak in my mother’s home. The technician was professional, courteous, and efficient. We are very happy with the work and would definitely recommend them.

Via Google

Ticket #25027244 I wanted to give Roto-Rooter a try because they are a nationally recognized company, and I wanted the problem diagnosed and fixed correctly the first time. On May 8, I called Roto-Rooter to investigate an overflow issue coming from my garage drain. When the technician arrived, he looked at the drain for no more than 15 seconds and immediately told me that I needed a curb trap replacement. He estimated the cost at $10,000 to $15,000. I asked whether there were any other possible causes or diagnostic steps that could be taken given that he had barely looked at the issue. He told me there were not. I was uncomfortable with the diagnosis because it seemed to be based on almost no investigation, so I decided to get a second opinion from a local company, Greater Works Plumbing. The difference was night and day. Greater Works Plumbing took the time to properly diagnose the issue. They located a hidden cleanout pipe behind a wall, performed a camera inspection, and determined that the problem was a blockage that required hydro jet cleaning—not a curb trap replacement. After approximately 5 to 10 minutes of hydro jetting, the blockage was cleared and the drainage system was restored. They also showed me the condition of the pipes on camera and explained exactly what they were seeing. As a homeowner, it is frustrating to be told that a $10,000 to $15,000 repair is needed without a meaningful inspection. Based on my Ring camera footage, the Roto-Rooter technician was on my property for less than five minutes before reaching that conclusion. My advice to other homeowners is to get a second opinion before agreeing to any major plumbing work. While Roto-Rooter does not charge a fee to come out, my experience suggests that paying for a thorough diagnostic evaluation from a reputable local plumber can save you thousands of dollars. I would not recommend Roto-Rooter based on my experience.

Via Google

Brian was amazing! He first evaluated the issue thoroughly, looking for the best approach to a solution. He then explained the problem, and what he needed to do to fix it. He was personable and professional throughout the job. He did not rush, but took the time needed to get it done right. He made suggestions and referrals for other services and repairs we might need and should consider. It was a great experience and I would recommend Brian’s work highly! Thanks!

Via Google