Royal Plumbing Heating Electric & Ac

American Home Shield assigned this company to come out and replace our hot water heater. After the install was completed, we were not provided with any invoice paperwork or asked to sign off on the job. Come to find out, we still did not have hot water, found the unit itself dented and damaged, wires exposed (Which is a major safety hazard), circuit breakers taken out, no new notations on the breaker box, and the overflow pan damaged. Also found our walls, carpet and flooring have damage, soaked in water, and stained. Tried to call and email Royal Plumbing. No emergency number for this company to report the issues and have the service corrected. Called American Home Shield same day, and they confirmed the unit was approved for a brand new replacement. So was this a new unit poorly handled by the install company, or did they get paid for a new unit replacement, and swap it out for what looks like a used or refurbished unit?. Either way, Royal Plumbing should not be on the "pro service" list with AHS. No one should find their home in this state after receiving service from any company that would be considered acceptable. The only positive feedback I can give to be fair is, the person who coordinate the service call and follow up with American Home Shield for the replacement approval did handle these items in a timely fashion. Unfortunately, the end result of the install was the overall factor of leaving this review.

Via Google

Royal Plumbing was a pleasure to do business with. A prior work order ran a little behind schedule and Royal Plumbing immediately notified me of the delay. Great customer service. Tristian my tech arrived within a good amount of time as you are able to follow the commute to your residence by way of an app. Tristian was my tech for the replacement. He was very knowledgeable and has had great trading and education on the related matters. He was fast and very efficient, polite, courteous and very respectful for the property as well as myself. Overall it was a great experience working with them for a hot water heater replacement. They come highly recommended by me at least 路 Keep up the good work and great service! 

Via Google

Eric the technician was quick, professional and efficient. He drilled through the brick work built around the pipe that needed replacing without tearing up the floor. I'm satisfied with the service!

Via Google

Royal plumbing and heating was very great. They came out as soon as we made an appointment very knowledgeable young man came. I was amazed how young he was 20 years old and he knew exactly what the issue was when we was told that we needed a whole new hot water tank and it was only the thermostat. He got the heat up and running and no time he was very respectful. And knew what he was doing appreciate you guys and I will pass the word. Thanks again. I wish I knew his name, but I didn’t get it. Great service.

Via Google

Highly recommend Royal Plumbing and Heating! They fixed our water heater quickly and professionally. Big thanks to Tristan and Eric for the for seamless scheduling and expert service. The team is courteous and great at communicating. Five stars!

Via Google

Cam the tech was great, professional & efficient with completing a leak job in a difficult crawl space in my home. Royal came out to assess but couldn't do the job initially due to the pipes were cover by wood, which they don't remove & American Home Shield don't cover. I had it removed & Royal returned to fix the problem. I am very appreciative & satisfied with the work they done. I had clear communication from all parties.

Via Google

The technician, Cam, who came out was very professional. They gave a call when they were on their way which was within the previously agreed upon window. I received Royal’s information from my warranty company because the previous company did not resolve the issue I had. Cam was able to diagnose and resolve the issue I was experiencing with an explanation. The service was great and I would use them again.

Via Google