Scott Hale Plumbing, Drains, Heating & Air

We hired Scott Hale for all plumbing and gas line work during a major home renovation (95% new build). This meant trusting them with every line in the house — showers, sinks, toilets, fireplaces, everything. While the crew on-site was friendly (Alex in particular was excellent), the quality of the work and follow-through has been unacceptable. 1. Dangerous gas line installation The gas lines for our fireplaces were installed without proper regulators. When the fireplaces were connected, turning them on produced a ball of flame. The fireplace installers refused to proceed until the hazard was corrected. To investigate, we had to cut into our newly finished basement ceiling to trace the lines. We now have multiple holes in our ceiling — only one was patched by Hale, leaving us to pay for the rest. Despite repeated calls, they have refused to take responsibility. 2. Leaking tub drain The tub drain was installed incorrectly and has leaked from day one. Getting someone to even look at it required weeks of pestering. When a plumber finally came, he told me he was “doing me a favor” because he wasn’t being paid to be there. After using a special wrench, the drain still leaked. He said he’d discuss options with his manager, but I haven’t heard back since February. As a result, we have been unable to use our bathtub or shower for nearly a year. 3. Lack of accountability I’ve spoken with Shannon (GM), Robert, Kim, and others. Each promised resolution, but nothing has been fixed. Calls go unanswered, commitments are broken, and the company refuses to stand behind its work. Bottom Line…. Scott Hale may be friendly on-site, but friendliness doesn’t make up for unsafe installations, unfinished repairs, and a year-long failure to deliver on basic obligations. We entrusted them with our home, and instead we’ve been left with hazards, damage, and unusable fixtures. I cannot recommend them to anyone seeking reliable plumbing or gas line work.

Via Google

It was easy to book an appointment online, but a representative also took the time to call to see if we wanted someone to come out sooner. They were flexible with scheduling and arrived promptly. Our technician was Gage Miller, who did an excellent job. He was clear, courteous, and transparent with his findings and how we could move forward. He patiently answered all of my questions and worked with me to find the best solution. I would be happy to work with Gage and Scott Hale again.

Via Google

My go-to plumber wasn’t open, so resorted to 24/7 provider, and Scott Hale was my first call. Frank showed up on a Sunday to fix our leaking water pressure gauge. He was professional, knowledgeable, courteous, and empathetic. He accurately diagnosed the issue, and had our house back up and running in less than an hour. Can’t go wrong with Frank, company was great! Will definitely use them in the future!

Via Google

Riley and Emmanuel did top notch service work at my house. The ductwork was cleaned out and sanitized very well, plus they did it all in a timely manner with a professional approach and left everything clean afterwards. I highly recommend!

Via Google

Edib did a phenomenal job at helping us resolve four different plumbing issues in an incredible amount of time while also being friendly and respectful, while also giving great advice on avoid avoiding recurring issues. He also took the time to explain the cause of each issue. If we end up having to call your services again, we will definitely be requesting him specifically.

Via Google

We hired Scott Hale for all plumbing and gas line work during a major home renovation (95% new build). This meant trusting them with every line in the house — showers, sinks, toilets, fireplaces, everything. While the crew on-site was friendly (Alex in particular was excellent), the quality of the work and follow-through has been unacceptable. 1. Dangerous gas line installation The gas lines for our fireplaces were installed without proper regulators. When the fireplaces were connected, turning them on produced a ball of flame. The fireplace installers refused to proceed until the hazard was corrected. To investigate, we had to cut into our newly finished basement ceiling to trace the lines. We now have multiple holes in our ceiling — only one was patched by Hale, leaving us to pay for the rest. Despite repeated calls, they have refused to take responsibility. 2. Leaking tub drain The tub drain was installed incorrectly and has leaked from day one. Getting someone to even look at it required weeks of pestering. When a plumber finally came, he told me he was “doing me a favor” because he wasn’t being paid to be there. After using a special wrench, the drain still leaked. He said he’d discuss options with his manager, but I haven’t heard back since February. As a result, we have been unable to use our bathtub or shower for nearly a year. 3. Lack of accountability I’ve spoken with Shannon (GM), Robert, Kim, and others. Each promised resolution, but nothing has been fixed. Calls go unanswered, commitments are broken, and the company refuses to stand behind its work. Bottom Line…. Scott Hale may be friendly on-site, but friendliness doesn’t make up for unsafe installations, unfinished repairs, and a year-long failure to deliver on basic obligations. We entrusted them with our home, and instead we’ve been left with hazards, damage, and unusable fixtures. I cannot recommend them to anyone seeking reliable plumbing or gas line work.

Via Google

Their tech (Eddie) and work and know-how and pricing were all absolutely phenomenal. I couldn't be happier and more grateful for the excellent job they did on replacing my sump pump, cleaning everything up, making sure it was up to code, appropriate for the house, everything. And the price was 60% of the other guys, I saved thousands! I'm so, SO pleased; will definitely call Scott Hale Plumbing again!!

Via Google

Thank you to Keith Tovar for resolving our issue with a hissing toilet & for the maintenance appointment for our water heater. We're very pleased with his level of service & new installation of the fill value & flapper in the toilet tank. Keith has years of experience & a wealth of knowledge in his field. We will be definitely be using his services going forward! We highly recommend Keith Tovar for your home needs. His expertise is unmatched & kindness & caring presence is genuine!! Thank you!!! 

Via Google

I had a good experience with Keith. He was quick to get the shower drain flowing again. He gave my kids candy after asking permission. He was friendly and courtious. I only gave 4 stars and not 5 because I have a service plan and I was surprised that it still cost me just over $200 to snake my shower drain. That's life I guess. Thank you Keith for getting us flowing. Your card is going on the fridge.

Via Google

Jesse was great at his job! Very professional and polite. He was also very knowledgeable and easy to work with. He did an excellent job replacing our PRV and fixed it quickly. I would say he exceeded our expectations. I would definitely recommend him and Scott Hale plumbing to friends and family.

Via Google