Scott Hale Plumbing, Drains, Heating & Air

We hired Scott Hale for all plumbing and gas line work during a major home renovation (95% new build). This meant trusting them with every line in the house — showers, sinks, toilets, fireplaces, everything. While the crew on-site was friendly (Alex in particular was excellent), the quality of the work and follow-through has been unacceptable. 1. Dangerous gas line installation The gas lines for our fireplaces were installed without proper regulators. When the fireplaces were connected, turning them on produced a ball of flame. The fireplace installers refused to proceed until the hazard was corrected. To investigate, we had to cut into our newly finished basement ceiling to trace the lines. We now have multiple holes in our ceiling — only one was patched by Hale, leaving us to pay for the rest. Despite repeated calls, they have refused to take responsibility. 2. Leaking tub drain The tub drain was installed incorrectly and has leaked from day one. Getting someone to even look at it required weeks of pestering. When a plumber finally came, he told me he was “doing me a favor” because he wasn’t being paid to be there. After using a special wrench, the drain still leaked. He said he’d discuss options with his manager, but I haven’t heard back since February. As a result, we have been unable to use our bathtub or shower for nearly a year. 3. Lack of accountability I’ve spoken with Shannon (GM), Robert, Kim, and others. Each promised resolution, but nothing has been fixed. Calls go unanswered, commitments are broken, and the company refuses to stand behind its work. Bottom Line…. Scott Hale may be friendly on-site, but friendliness doesn’t make up for unsafe installations, unfinished repairs, and a year-long failure to deliver on basic obligations. We entrusted them with our home, and instead we’ve been left with hazards, damage, and unusable fixtures. I cannot recommend them to anyone seeking reliable plumbing or gas line work.

It was easy to book an appointment online, but a representative also took the time to call to see if we wanted someone to come out sooner. They were flexible with scheduling and arrived promptly. Our technician was Gage Miller, who did an excellent job. He was clear, courteous, and transparent with his findings and how we could move forward. He patiently answered all of my questions and worked with me to find the best solution. I would be happy to work with Gage and Scott Hale again.

My go-to plumber wasn’t open, so resorted to 24/7 provider, and Scott Hale was my first call. Frank showed up on a Sunday to fix our leaking water pressure gauge. He was professional, knowledgeable, courteous, and empathetic. He accurately diagnosed the issue, and had our house back up and running in less than an hour. Can’t go wrong with Frank, company was great! Will definitely use them in the future!