Signature HVAC

We had been using this company for over 10 years. Las summer, a gas water heater started leaking and we called them for a replacement. Husband started feeling ill right after, got checked and had a carbon monoxide test done. It came back elevated. We went to check in the basement and found the exhaust vent disconnected and the fumes being pumped into the house. We called Signature and they sent someone out to correct the issue. No apology from the company. Husband called again and spoke with the manager, and the only result was that he asked for photos and videos because "it will be great for training". Also, the first installers left a mess in the basement, which the second guy had to clean as well. We do not recommend this company.

Will was excellent and professional. As is the signature customer service team. He explained our issue and provided multiple price options to fix. He replaced our humidifier in 1 day. I highly recommend working with them!

Spent $1200 on a “fix” but it didn’t actually help my problem. When the next guy came out from the company his response to my situation with the first guy was “sorry there is nothing I can do”… I asked him to leave. We ended up using another company who had techs more experienced and that took time to educate me. Oh and showed more empathy. Ended up going out and buying a window until a few hours after spending $1200