T.E. Spall & Son

I had a sales consultation with Rob Slovik to replace our gas boiler. Although we (unfortunately) went with another company, I cannot say enough nice things about his knowledge and professionalism. We wound up getting screwed over by the other company, and although Rob knew we had signed with someone else, he still continued to offer us options and support. I would 100% recommend Rob and TE Spall to anyone looking to replace their heating system.

Via Google

New furnace installed. Trai was professional, respectful of my home and me, on time, communication excellent, knowledgeable, all questions answered. Area of install was left throughly cleaned. At this time I am completely satisfied. One week post install: Issue with thermostat, which I monitored daily. I will say, I called daikin first before calling for service at T.E.Spall as I believed it was a matter of settings on the thermostat. Daikin stated once they knew problem, that it was the furnace, Not the thermostat. Technician Dave from TE Spall came and went over it. It was the thermostat. It was a setting. It’s only been 24 hours, but it has worked perfectly in this 24 hours that I have monitored. Daikin instruction Manual for their thermostat leaves a lot to be desired, explanation for a certain things that a homeowner could easily do.. Dave was very professional respectful, knowledgeable, a great experience.

Via Google

This morning after arriving home from work, I noticed our home was cold. When I checked the thermostat it read 50°. My fiancée and I attempted to troubleshoot the problem ourselves at first. After several hours of no results we called Spall, they were friendly and came out as quickly as they could. Which was wonderful because it was NYE, and the temps were dropping and flurries began to fall outside. They arrived promptly and gave us quotes and talked us through it all before agreeing to work. Our technician was Mason, he was a very kind and friendly young man especially to our pups who had to smell and welcome him. He was very polite and respectful when explaining what had occurred to our boiler/furnace. The price was as expected for a service. Even though it was an Emergency and on NYE, they didn't charge us a billion different fees for needing a rapid response on "a holiday". I would most certainly recommend to anyone looking. 

Via Google

I have had a few different contractors do other jobs at my house but I want to say Ian and his partner Sam went above and beyond my expectations. Both were very.polite and respected my house. They both would listen to my suggestions and I'm proud to say I actually saved them time and money. That's what good customer service is about, when a contractor listens to you. I appreciate the business and I am very thankful for the support the workers gave.

Via Google

The Service i experienced was superb! More importantly the Service Technician, Ed who's talent out ways his year, was pleasent and knowledgeable. I've used T.E Spall for years and will continue to do so.

Via Google

We are so thrilled with the plumbing help we received from Dylan today! He was able to install our refrigerator water shutoff and remove a urinal in a timely manner the day after we contacted them. We were notified in advance of his expected arrival time and found him to be very courteous, friendly, super efficient, respected our home and did a fantastic job of completing the work! We would highly recommend T. E. Spall & Son and plan to use them in the future!

Via Google

The last service we had was EXCELLENT!! This is why we called you! What happened to your company? Dylan was a very courteous, gracious, well meaning fellow and might have done a perfectly fine job if your rates to do the work that we requested were not so outrageously high priced. We were extremely disappointed …..NOT at all by Dylan, but by the crazy price you were asking for him to perform a small job that was never accomplished. Consequently we decided NOT to let Dylan do this work and live with the current problem for the time being as it exists. We were also intensely annoyed by the AI you have now employed named - “HARRIET” to make the appointment and intervene -all at the wrong times. As a result, we were unable to reach Dylan to give directions to him to our house on the phone when he needed it most because your AI named HARRIET would not let us contact him directly. This made everything for us confusing and it produced unnecessary anxiety and frustration. The whole system you now have seems quite creepy, downright dumb and, at the same time it is absurdly priced. You currently have a truly wonderful scheduler, Tammy, who should never, ever be replaced by some highly irritating AI cyber menace service named HARRIET. How many people do you seek to replace so you can provide inferior customer service to the public? In the final analysis, your prices were exorbitant and service as a result, NOT the fault of Dylan, was extremely poor, and we were very disappointed that our minor plumbing problems remain …..and we paid for service call of $48.00 for this privilege.

Via Google

I could not be happier with the customer service and technical support from this family owned company. The service technicial Gordon went above and beyond to provide expert advice and specifications on my specific HVAC needs as well as advocate for my as a customer. Tina from the administration side was both timely and professional in reaching out for scheduling my appointment. Simply the best HVAC contractor in the entire NEPA region. From their dedication and professionalism they make customers for life and I will be using them for all my HVAC needs in the future.

Via Google

Ed was my service tech and he was outstanding. The guy truly takes pride in his work and is a real asset to the company he represents. He was extremely knowledgeable and took the time to explain in depth how my family and I should properly operate our mini split system. There’s definitely more to it than just flicking an on/off button, which I honestly never knew. The company itself is right on point. Communication was excellent from start to finish. They were very efficient with scheduling and kept in contact with us right up until the technician arrived. Ed was also very respectful of our home, which was great to see. Every time he entered the house, he wore protective booties to make sure he didn’t track dirt inside. I would absolutely recommend this company to anyone in need of HVAC service.

Via Google

The service technicians have been responsive. The companies been very prompt. I even liked the AI tool. I’m not happy with my current situation. I don’t mind paying the money that I expect to pay, but this system is not that old. The technician explained to me that the Freon level had gotten so low that the air-conditioning instead of turning on just shut down . He didn’t know why the Freon was low, but he suspected a leak and he put a dye Freon in the system and then he said he would be back in several weeks to see if he could identify where the leaks were but also That it was possible that he would not be able to find a leak Or that the system was no longer leaking. I think he was being candid with me, but I also had a hard time with that logic. I want to point out that I had the service technician out two days before a different person, for yearly maintenance And the coolant problem wasn’t identified for reasons. I also did not understand. So My payment of the $1400 today Is paid preserving my rights to challenge my obligation To pay for the services. I explained my position to the service technician and he said he understood and of course he was staying neutral.

Via Google