Thomas Lily Plumbing

After calling multiple plumbers and receiving no response at all, we called Thomas Lily and heard back nearly immediately. This was because he was one of the plumbers that I had called previously and he felt so badly that my call was unreturned. The fact that he even acknowledged this immediately spoke to his character. The owner, Brandon, was able to come the following day (Friday), diagnose the problem, and provide an estimate. In doing so, he carefully described what the work would entail. The work was scheduled to begin on Monday or Tuesday, and Brandon’s employee, Thomas, was here bright and early on Monday morning. Thomas was knowledgeable, professional, prepared, and courteous throughout the entire job which took the better part of the day. Thomas’s work was thorough and impeccable, and he left the area neater and cleaner than he found it! Though we don’t hope to need a plumber again any time in the near future, if we do, we will surely contact Thomas Lily Plumbing! HIGHLY recommend!

Via Google

They were very professional. Came on time, offered to repair at a reasonable price, and cleaned up afterwards. After I noticed a small leak, they came quickly to fix it. I would highly recommend Thomas Lilly Plumbing.

Via Google

I had a broken drain pipe in my kitchen sink that was embedded into the brickwork and leaking into my neighbors kitchen downstairs. I was trying to get it fixed for a full month. I talked to 6 plumbers. Several came out and provided estimates of around $3000 to run a new drain pipe (not including the thousands it would cost for demo and repair of the walls, ceiling, and cabinets). I even approved the work with one company but they didn't show up. Brandon from Thomas Lily came by to provide an estimate and was also thinking about running a new drain pipe but he offered to open the wall under my sink to expose more of the pipe and gather more information. He immediately found a hole plugged with a bit of disintegrating wood that previous plumbers had probably used to run a snake. He said he could fix it but said that if I was comfortable I could just tap the pipe and plug the hole myself to save cash. He also discovered a very loose hot water supply fitting and replaced it. I bought a $3 rubber plug as a same day temporary solution and spent $36 on a tap kit and metal plug as permanent solution. So instead of paying thousands of dollars I paid a few hundred for his visit and $40 in parts. Brandon was an excellent communicator, scheduled a visit quickly, and showed up on time.

Via Google

I was connected with Thomas Lily through Thumbtack, responding and having Thomas at my home in about an hour. This is a recurrent need to have my basement snaked. This was the FIRST time I actually got an explanation in terms I understood easily. Thomas video’d the pipes from both the inside and outside trap. I totally understand what is causing this repeated problem. Then, we started discussing more permanent fixes and the relative work/cost. The following day, Brenden, his colleague, texted me someone’s name who may be able to do some less invasive work. I was very pleased with the service I receive and Thomas Lily is in my contacts for the future. This customer service and making sure I was informed on the issue was wonderful. In the past, the pipe saw snaked (sometimes with grumbles) and money collected. This team is exceptional.

Via Google

We had a great experience with Thomas Lily plumbing. They were fantastic to work with, very kind, and did nice work.

Via Google

I normally dont write reviews but I recently had an outstanding experience with this plumbing company. The owner is incredibly kind and a pleasure to work with. He was honest, transparent, and very reasonable in price—no surprises, just fair quotes and excellent value. If you’re considering hiring, don’t even bother getting bids elsewhere before talking to Brandon. He went above and beyond to ensure the job was done right and to my complete satisfaction. Highly recommend!

Via Google

Brandon from Thomas Lily Plumbing was very professional and thorough. Overall experience was very easy and positive with appointment scheduling, notification reminders sent, and quality of work. Thumbs up!

Via Google

Unbelievable service and customer care! From the first call till the invoice is sent(CC accepted ) amazing to deal with. We called at 2pm, by 4pm they were there, 10 min later they figured out the issue, 20 min after that the issue was resolved and they were on their way! Highly recommend these guys whether for residential single homes or multi family properties.

Via Google

Working with Thomas Lily Plumbing was just a pleasure! Customer attention and clear communication put me at complete ease. I recommend Thomas Lily Plumbing with enthusiasm!

Via Google