UGI Heating, Cooling & Plumbing

Let's start with it has been over two weeks since my initial call was placed to fix my heat, and it still has not been done and the technician scheduled continues to get pushed back and rescheduled. - First technician comes out the 23rd- refuses to look at the outdoor unit. - They send 2nd tech out 24th (no mind, had to cancel Christmas eve plans), he tells me there is a clog, most likely error with install, he reaches out to mgr and tells me, mgr will reach out to get someone out to fix it. -no word from mgr or company to schedule -I call on 12/29 am- they tell me it is in mgr hands, he was off should reach out in 24hrs... no cal - called back on 12/30 afternoon towards end of day and said "I tried to wait patiently, but it's been 24 hours and still have yet to hear from the mgr" _____ they responded he should be calling me tomorrow and they schedule a technician to come out and look at machine again for 1/2. - Finally hear from a Mgr about 1 hour later. Apparently a tech was supposed to be out last Friday (26th) and it was never booked. Mgr tells me he will schedule someone for Wed 31st and he will come out also. - 12/31: different tech comes looks for 30 mins, says other tech was wrong and it's a reverse valve that is broke and that is not a install error, but happens with wear ( unit is only 3 years old)- $2000 to fix now- if it ever gets fix. -schedule to have someone fix for 1/2- canceled rescheduled to 1/5 - 1/5 delayed to afternoon to fix vs am for a fix that will then run the tech 6 hours - unit still not fixed after 2 weeks, electric bill >$500 to keep some sort of heat in house, and within the same company I am being told it is a different issue. (This seems like a scam, they made an error with install but find another reason so that they can charge the customer) This company is not honest and has no follow up on communication, and it is clear it's from the top down.

This business is horrible and I definitely do not recommend them. I bought a brand new furnace and A/C unit and they never installed it correctly, and now I just had to pay $1800 to HL Bowman to have this thing finally vented correctly.! Now UGI home services is fighting me on paying that bill. Avoid this business at all costs!!!!’nn

I hate writing reviews. I am a Grumpy old Vet and nobody seems to live up to my expectations as far a Contractor goes. That is until now. These guys are top notch, experts in the field. They replaced my entire HVAC system with Military Precision. All Techs were extremely knowledgeable, friendly and polite. They answered my questions and dealt with my concerns that made me feel at ease and comfortable in my decision to hire this company. The system works great, and I knew there would be some tweaking needed after installation. Once I called, they responded quickly to my calls for service. Again being friendly in addressing my concern’s, and tweaked it, they did Outstanding. If you ever get into home remodeling, I have a Job for you. LOL. Thank you all. I can’t say enough good things about you. Just don't Slack off and make me recant this review! LOL