UGI Heating, Cooling & Plumbing

Disappointment! Our heat was having trouble firing. I have an annual contract with UGI HomeServe and in the past have been fairly pleased with getting appointment right away and the service...however this time, first tech showed and said flame sensor dirty. He cleaned and out the door in 5min. Heat still having intermittent issues so another tech out two days later. He gave me an overview of gas not reaching through pipe efficienty bc furnace old. Said flame should be entirely blue and not orange flicker. He said I need an entirely new furnace and while at it replace central air. The orange flame is natural with air flow and gas is not entirely pure I found out via HVAC friend. I called a reputable service and he replaced the sensor for $130. Heat working fine. Homeserve seems to be in the business of pushing new product rather than a detailed analysis and troubleshoot. I even mentioned UGI sent ad for $99mo plan and he was quick to say, oh no, we offer much better product and financing. Needless to say I had to pay for my contract $340/yr and pay a separate business to fix the issue.

My furnace stopped working on Christmas eve. I called Homeserve at 11:30am and at 1:30pm they were at my place. In less than a hour everything was working and because I had insurance it didn't cost me anything. Great service!

Awesome crew to work with. Very clean and respectful to properly. On time as always very very professional. They heating contract is alway you can beat there service and pricing. Mad props to UGI five thumbs up   Veteran Approved