UGI Heating, Cooling & Plumbing
Hours
Based in Lancaster, PA, UGI Heating, Cooling & Plumbing handles furnace repair, HVAC installation, and air conditioning maintenance for residential customers. With a 4.6-star rating across 274 Google reviews, the company draws consistent praise for fast response times and professional technicians. Service plan holders frequently highlight same-day availability, including emergency calls on holidays.
What Customers Say
Customers praise UGI Heating, Cooling & Plumbing for quick, professional service, especially during emergencies, such as furnace failures on Christmas Eve. Reviewers highlight knowledgeable, respectful technicians like Jordan and appreciate efficient installations and routine maintenance. However, some express frustration with unresolved issues after multiple visits and poor initial diagnoses.
Why Choose UGI Heating, Cooling & Plumbing
Services
Best Suited For
UGI Heating, Cooling & Plumbing in Lancaster, PA appears to be a strong choice for residential customers seeking fast, professional emergency repairs with effective results.
Frequently Asked Questions
Does UGI Heating, Cooling & Plumbing offer emergency plumbing services in Lancaster, PA?
Yes, based on customer reviews they handle emergency calls and are known for fast response times, with several homeowners noting same-day or prompt arrival.
Does UGI Heating, Cooling & Plumbing fix residential plumbing problems like leaks and burst pipes?
Yes, they serve residential customers and reviewers frequently mention effective repairs for common issues like leaks and pipe problems.
Does UGI Heating, Cooling & Plumbing have plumbers available quickly when something goes wrong?
Based on customer reviews, fast response is a consistent strength — many homeowners highlight how quickly a technician showed up after calling.
Does UGI Heating, Cooling & Plumbing provide professional plumbing service or are there concerns about quality?
Most reviews point to professional service and effective repairs, though some customers have expressed disappointment, so it's worth contacting them directly to discuss your specific situation.
Does UGI Heating, Cooling & Plumbing handle urgent plumbing calls for Lancaster homeowners after hours?
Based on reviews, they are responsive to urgent residential calls — contact them directly to confirm current after-hours availability.
Google Reviews
Melissa Berrell
3 months ago
Disappointment! Our heat was having trouble firing. I have an annual contract with UGI HomeServe and in the past have been fairly pleased with getting appointment right away and the service...however this time, first tech showed and said flame sensor dirty. He cleaned and out the door in 5min. Heat still having intermittent issues so another tech out two days later. He gave me an overview of gas not reaching through pipe efficienty bc furnace old. Said flame should be entirely blue and not orange flicker. He said I need an entirely new furnace and while at it replace central air. The orange flame is natural with air flow and gas is not entirely pure I found out via HVAC friend. I called a reputable service and he replaced the sensor for $130. Heat working fine. Homeserve seems to be in the business of pushing new product rather than a detailed analysis and troubleshoot. I even mentioned UGI sent ad for $99mo plan and he was quick to say, oh no, we offer much better product and financing. Needless to say I had to pay for my contract $340/yr and pay a separate business to fix the issue.
Via Google
Vasile Murariu
a month ago
My furnace stopped working on Christmas eve. I called Homeserve at 11:30am and at 1:30pm they were at my place. In less than a hour everything was working and because I had insurance it didn't cost me anything. Great service!
Via Google
Israel Pagan
3 months ago
Awesome crew to work with. Very clean and respectful to properly. On time as always very very professional. They heating contract is alway you can beat there service and pricing. Mad props to UGI five thumbs up Veteran Approved
Via Google
Sheila Rawlings
3 months ago
We are extremely disappointed that the issue is not resolved. We had an HVAC system installed on 06/05/2025. We turned on the furnace 10/15/2025 and there was a loud noise. Home Serve was here 5 times over a 3 week period and the issue has not been resolved. It was a sloppy installation that Home Serve cleaned up, but the noise still exists. A HUGE issue dealing with Home Serve is when we call, we are told someone will call us back in 24-48 hours, but a week goes by and we hear nothing. My husband has spent countless hours on hold trying to get answers. We are getting no where. This was a brand new installation and we had expected more. Unless something drastically happens and our system is repaired, we would not recommend Home Serve to anyone.
Via Google
Bill Arendell
2 months ago
Our Furnace failed us after startup this year, a 14 yrs of trouble free service. Needed to get a replacements ASAP and as always UGI came thru for us. Great Crew Great Service.
Via Google
Kim Harper
a month ago
We had a good experience having UGI come to our home to do routine maintenance on our air conditioning unit. Our technician, Jordan, was very knowledgeable, helpful and friendly. Would highly recommend.
Via Google
Elisa Stewart
a month ago
From beginning to end was very smooth and informative. The installers came within the window time and work efficiently and professionally. I'm excited with my central air installation.
Via Google
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