Valdez Brothers Plumbing

I can’t say enough good things about the service I received from Valdez Brothers Plumbing. Here’s what happened: my water heater completely stopped working—not just a pilot light issue, but fully out. Luckily, it was still covered by the manufacturer’s warranty, so I only needed to take care of the plumbing costs. At the time, money was very tight and I was worried I’d be without hot water for days. I reached out after seeing some local recommendations, and Douglas was the plumber who helped me. He was understanding about my situation and even picked up the replacement water heater from the manufacturer’s distribution center before coming out. Douglas explained the whole process to me step by step and gave me a very fair price for the work. Since we’re a military family living paycheck to paycheck, Douglas kindly agreed to wait a few days to deposit my check until payday. I’ve never heard of other plumbing companies in the area being that flexible or accommodating. Later, when I had a problem with leaking pipes due to faulty hardware, Douglas came back and replaced them with better quality parts at no extra charge. I really appreciate his honesty, hard work, and the way he stands by his repairs. If you’re looking for a trustworthy and reliable plumber, this is the company to call.

Via Google

Douglas installed a new kitchen sink and faucet for us in Orem. He showed up right on time and was very polite and professional throughout the job. Douglas carefully followed the instructions for both the sink and faucet, making sure everything was put together just right. He treated our project with care instead of just rushing through it. After finishing the installation, Douglas made sure the sink was perfectly level and the seal around it was neat and even. There were no leaks at all, and our new sink and faucet look fantastic. He also cleaned up the area and took away the old sink and faucet, leaving our kitchen spotless. We are very happy with the work, and we will call Valdez Brothers Plumbing for any future plumbing needs. Highly recommend!

Via Google

I’ve used this plumbing company twice and both times have been fantastic. The first time, I found a water leak in my house and needed a plumber right away before my insurance company would send an adjuster. I was referred to this team and was so glad I called. The person who answered the phone, Douglas, was friendly, quick to help, and made sure everything went smoothly. The plumbers who came out were skilled and easy to talk to. They got the leak fixed quickly and explained what they were doing. The second time I needed help, I called them again and they sent Douglas out the next day. He was amazing—super polite, efficient, and did a great job fixing my plumbing issue. After both visits, I felt confident that everything was taken care of properly. I highly recommend this company for any plumbing needs. They’re now my go-to plumbers!

Via Google

I wanted to share my great experience with Valdez Brothers Plumbing. I reached out needing a quote and some advice for my mother about a leak in her basement in Orem. I left a voicemail and Douglas got back to me really quickly, in just a few minutes. I was pleasantly surprised when he said he could visit my mother's house that same day. Douglas showed up right on time, took care of the plumbing issue, and kept me updated through text since I live out of state. The service was prompt, professional, and thorough. I'm very happy I chose this company first!

Via Google

We wanted to add LP gas logs to our fireplace, but we didn’t have any gas or LP piping set up yet. After checking out reviews online, I noticed this plumbing company had really high ratings. I also spoke with a local LP supplier, and they mentioned they always use this company for their LP piping needs, so we decided to give them a call. From the first phone call, their customer service was friendly and helpful. They scheduled an appointment for Douglas, their technician, to come out and look at our fireplace, check if the job could be done, and give us a clear quote. Douglas came by right on time and explained everything to us. We had to reschedule the installation since our LP logs weren’t ready yet, but they were flexible and worked around our timing without any trouble. On installation day, the plumbers made extra calls to make sure they got the right connections for our new LP tank. Douglas and his coworker were both professional, kept everything tidy, and did a careful job running the new piping and setting up the logs. Since we’re a bit out in the county, we appreciated that they followed all the LP safety rules and didn’t take shortcuts. They tested everything after the installation, and now our setup looks great. We feel confident that it’s safe, and we trust that if we ever have any concerns, they’ll stand by their warranty. If we need a plumber again, we’ll definitely call this company.

Via Google

Our water heater stopped working late one evening, and a friend strongly recommended a local plumber. I called early the next morning and explained the problem to Douglas. He arrived at our home in Orem very quickly, inspected the unit, and clearly explained that the older water heater needed to be replaced. Douglas went to get the new water heater and came back soon after to finish the installation the same day. He was careful, thorough, and made sure all the proper plumbing connections, safety parts, and updated items were installed correctly since the old setup was missing a few important things. He also kept the work area clean and answered our questions in simple terms, which we really appreciated. The whole plumbing job was completed smoothly and to our full satisfaction. We are very pleased with how easy Douglas was to work with and how professional he was throughout the process. We trust his plumbing skill and honesty and would gladly call him again for any future plumbing repairs or water heater service in our home.

Via Google

Huge thanks to Douglas! I had a leaking tub faucet that was draining my hot water overnight and causing a lot of stress. After speaking with other plumbers who said the repair would require tearing out tile and quoted very high prices, I felt stuck. Douglas came out, quickly diagnosed the plumbing issue, and explained the repair in simple terms. He was able to access it carefully through the bottom of the cabinet, even though the space was very tight, and fixed it without unnecessary damage. Now the faucet works properly and my hot water is back. The whole service was professional, efficient, and saved me a lot of money. I am very happy with the repair and would gladly give more than 5 stars.

Via Google

We were referred to this plumbing company when our steam shower quit working. From the first call to the final repair, Douglas went the extra mile. He carefully diagnosed the issue, worked with the manufacturer’s warranty department to help get a replacement part, and installed the new part quickly and correctly. We did not even know the unit was still under warranty, so we really appreciated the extra effort and honest service. Later, when we needed help with our water heater, we reached out again for plumbing service. Douglas was polite, professional, and very knowledgeable. He found the problem fast, explained everything in simple terms, and completed the repair the right way. I also appreciated that he took time to answer my questions and make sure everything was working properly before leaving. It is hard to find a plumber who is this dependable, skilled, and easy to work with. We would gladly recommend this plumbing service to anyone needing help with a steam shower, water heater, or general plumbing repairs.

Via Google