Western Heating, Air & Plumbing

This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left. When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined. Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.

Via Google

I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code. Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!

Via Google

Jose was superb. Punctual, respectful, informative, professional, efficient, and best of all a great educator. He listened to what was going on with our furnace and then took an in depth look at it. He explained the issue and then explained very well our options on how to proceed. It was all very helpful and transparent. Also, our tune up was surprisingly inexpensive. We were impressed with the company as well as with Jose! Thanks for the help!

Via Google

Our old AC unit gave out on us. Western was very prompt at getting us appointments both for the consultation and the install. Brent and Brayan were fantastic. We’re very pleased with the results and happy to have our AC back up and running as it is hot!

Via Google

These guys ROCK!! Brenden Murray was the technician that came out to save my freezing house and I feel extremely lucky that he was assigned to me. He was not only nice and cheerful, he knows what he's doing. He went above and beyond what was expected. I'm always careful on not over paying or being sold a bunch of extras that I really don't need. Brenden was truthful and pretty much a stallion when it comes to service. I almost want my heater to break again so I can request Brenden to come fix it. All thumbs up 👍 👍 👍

Via Google

I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.

Via Google

Very impressed with the service we received! I loved that I got text messages updating me when our technician would be arriving. They even wore shoe protectors in my house to prevent my carpet from getting dirty. & of course, our water heater is working great again!

Via Google

This company is attempting to charge me $795 for a service that I never received. When I originally scheduled an appointment for duct cleaning, the quoted price was significantly lower than what they are now trying to charge. More importantly, I canceled the appointment before the scheduled service date. No work was ever performed, and no technician ever came to my home on the day of the appointment. Despite this, the company continues to aggressively pursue payment for a service that was never provided. Charging customers for work that was never completed is completely unacceptable. In my experience, this company has acted in a dishonest and unprofessional manner. I strongly recommend that potential customers carefully review all terms and communications before doing business with them.

Via Google

This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left. When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined. Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.

Via Google

Jayden, really went the extra mile! He explained things clearly, wrote down options… & showed me the info on his iPad (I took photos of options)! We decided on a plan: today & also next fall, how to follow up with rest of proposal! He was very positive, polite, friendly & helpful. Thx so much!! He also trimmed my bushes!!!!

Via Google